Frequently Asked Questions

Credit Card Payments

If you have alternate health and dental coverage and successfullycomplete UMSU’s online opt-out form (available at http://www.umsu.ca/)  prior to the revision period deadline, then UMSU health and dental charges will be automatically reversed on your Aurora student fee account. All opt-out reversals will be processed by September 30th. Please keep in mind that all other fees must be paid by the fee deadline to avoid penalties and holds.  

If you do not opt out prior to  the revision period deadline, the charges will NOT be reversed by the University. It will be your responsibility to pay the charges on your Aurora student account.  Issues regarding late opt-outs will be directly dealt with by the UMSU Health & Dental office at 110 University Centre.

Overdue Accounts

Students with outstanding balances after the published fee payment deadlines in each term will be subject to late fees. Students who no longer wish to attend classes must complete the voluntary withdrawal procedure prior to the end of the revision period to receive a 100% refund.

Balances outstanding at the end of the revision periods will be subject to a second late fee, will be placed on HOLD and may be deregistered from subsequent terms.

Further information regarding fee deadlines, late fees, holds and automatic deregistration available at:

http://www.umanitoba.ca/admin/financial_services/revcap/fee_deadlines.htm

Fees may be deferred only if you are an international graduate student with a research/teaching Assistantship and you request approval  to pay in instalments. For more information, please visit the Revenue, Capital, and General Accounting Department at Room 315 Administration Building or e-mail: stdntfee@cc.umanitoba.ca

Please visit the Financial Aid and Awards office at 422 University Centre to enquire about a fee deferral.

Re-registration

You will be allowed to re-register once your fee account balance has been paid in full.

No. Students are responsible for regularly checking their fee account on the Aurora Student System website.

Removing a Hold

Financial holds are only removed once the outstanding balance has been paid in full. Payments made by personal  cheque will require 10 to 15 working  days to clear  prior to the HOLD being removed. If you have questions regarding your tuition hold, please contact 474-9699. If there are other holds on your account (ie parking, bookstore), please contact the appropriate department for information.

Appealing Late Payment Penalties

Yes. Appeals must be made in writing on an "Appeal for Waiver of Penalties” form. Forms are available from our link below or from Rm 138 University Centre, Room 315  Administration Building,  or Room P001 Pathology Building (Bannatyne Campus).

To print an Appeal Form, click here.

Complete the form and mail or fax to:

Revenue, Capital and General Accounting
The University of Manitoba
Room 315 Administration Bldg
Winnipeg, MB  R3T 2N2
FAX: (204) 474-7501

Refunds

Refund cheques are normally processed within 4 to 6 weeks after the end of the revision period in each term and only if there are no other outstanding balances owing to the University or to a provincial and/or federal  loan  funding  body.  Should a refund be required sooner, students may email their request to Refund_Request@umanitoba.ca or contact the Revenue, Capital and General Accounting (RCGA) office at 474-9433.

Credits relating to awards and/or student loans may not be eligible for a refund. To verify eligibility, please make your refund request through the Financial Aid and Awards Office at 474-9531.

Credits related to international payments, such as wire transfers and money orders may not qualify for refunds. Please visit the "Important Information for payments coming from outside North America" section of our "Payment Options" webpage for details.

All refund requests must include:

• Student number
• Full name
• Refund amount
• If cheque is to be picked up or mailed

·     Students that chose to pick up their cheques may do so in room 315 Administration Building between the hours of 8:30am and 4:30pm Monday to Friday. Photo identification is required in order to release a cheque.

Please Note:

• Credits are automatically applied to future term balances. Students that wish to have this balance refunded, must submit a request to the RCGA office.

• Refund cheques are mailed to the most current address in Aurora Student. To help ensure refunds are mailed to your current address, please verify your address information in Aurora Student prior to requesting a refund.

Access to Student Account Information

All student information is protected by the Freedom of Information and Protection of Privacy Act (FIPPA) and can be released only to the student. If you wish to authorize another person to access fee information, please complete and submit a CONSENT for RELEASE of PERSONAL INFORMATION form.

To obtain more information regarding this process, please contact:

FIPPA/PHIA Coordinator's Office
233 Elizabeth Dafoe Library
University of Manitoba, Winnipeg, MB  R3T 2N2 Canada
Tel 204 474-8339  Fax 204 474-7913  Email fippa@umanitoba.ca

Or visit FIPPA'S website (http://www.umanitoba.ca/admin/vp-admin/fippa/ ).

Sponsored Students

If your fees are to be paid by an outside agency, you must have your sponsoring agency complete and submit a “Tuition Sponsorship Application Form”. Sponsor arrangements must be made beforethe fee payment deadline to avoid late payment penalties, holds on student accounts and possible deregistration from classes.  Once completed, the form may be mailed or faxed to:

Revenue, Capital, and General Accounting
315 Administration Building
University of Manitoba
Winnipeg, Manitoba
R3T 2N2
Fax: (204) 474-7501

Invoices will be mailed to sponsors in September and January for first and second term  fees respectively. If payment is not received by the due date specified on the  invoice, the student's record and access to academic  services will be placed on HOLD until payment is made in full. Please call (204) 474-8718 if you have any further questions.