1.0 Reason for Procedures

To identify University Health Service (UHS) as a student service unit, its location and scope of services.


2.0 Procedures

2.1 Definitions:

2.1.1 Any person who is a registered student at the University of Manitoba (UofM) is eligible to attend UHS.

2.1.2 Students who have graduated will have one (1) year to continue using UHS at which point they will be expected to find a new physician.

2.1.3 Staff members and their families who have been ‘grandfathered’ after 2003 can attend UHS.

2.1.4 New staff may be accepted on occasion, if there is capacity at UHS to do so. This will be done through a lottery process.

2.1.5 Staff, as per subsections 2.1.3 and 2.1.4, are eligible to continue attending UHS after their retirement.

2.1.6 Staff who leave the employment of the UofM will have one (1) year to use the clinic after leaving the UofM and then they will be expected to find another family physician.

2.1.7 The physicians at UHS reserve the right to continue seeing a patient even if they are no longer eligible to attend UHS if that physician deems that transferring the patient’s care would be deleterious to their health.

2.2 Uninsured Fees:

2.2.1 As Manitoba Health Insurance (MHSC) and alternate insurance providers do not cover all services, additional fees will be charged for certain services. These fees may change over time. A complete list of fees can be obtained from the UHS website or by visiting the clinic. For example, fees are charged for the following services:

a) Workplace or sports physical exams;

b) Driver’s physical exams;

c) Immunization visits, including travel and faculty immunization visits;

d) Forms;

e) Letters;

f) Cosmetic procedures;

g) Injections given by a nurse if not covered by MHSC;

h) Mantoux testing for immunizations (required by a faculty/school);

i) Blood serology drawn for immunizations (required by a faculty/school); and

j) Other.

2.2.2 These fees may be waived at the discretion of the treating physician.

2.3 Missed Appointments:

2.3.1 For a first missed appointment, a warning letter will be sent out advising the patient of the missed appointment and reviewing the clinic policy regarding missed appointments. The patient is informed in this letter that they will be billed for any further missed appointments.

2.3.2 The fees for missed appointments vary according to the length of appointment missed. These fees can be found on UHS’ website or can be obtained by contacting UHS.

2.3.3 Exceptions to the above listed statements include:

a) Same day appointments – a patient will be charged if he/she misses a same-day appointment. The patient is verbally advised of this at the time the appointment is booked.

b) Appointments with UHS’ consultant psychiatrist – a ‘no-show’ fee will be charged if the appointment was not cancelled within seventy-two (72) hours of the appointment or was missed altogether. Patients are verbally advised of this policy when they are given the appointment with the psychiatrist.

2.3.4 These fees may be waived at the discretion of the treating physician.

3.0 Accountability

3.1 University Secretary is responsible for advising the Vice-President (Academic) and Provost, or designate, that a review of the Procedures is required.

3.2 The Vice-President (Academic) and Provost, or designate, is responsible for the communication, administration and interpretation of these Procedures.


4.0 Review

4.1 Formal procedure reviews will be conducted every ten (10) years. The next scheduled review date for these Procedures is November 30, 2022.

4.2 In the interim, these Procedures may be revised or rescinded if:

(a) the Approving Body deems necessary (or the President, where the approving body is the Administration); or

(b) the relevant Bylaw, Regulation(s) or Policy is revised or rescinded.

5.0 Effect on Previous Statements

5.1 These Procedures supersede Policy 502: University Health Service (September 14,1987).

6.0 Cross References

University Health Service Policy