What is Business Analysis?

Business analysis is the discipline that supports change by understanding current state, and in collaboration with faculties, schools or administrative units, recommending a potential future state that delivers enhanced value.  Business analysis assists in defining and describing the need for, as well as the justification for change. This process can be leveraged at any level of the university whether it is strategic, tactical or operational. The IIBA™ (International Institute of Business Analysis)  publishes the BABOK® Guide (Business Analysis Book of Knowledge) which is the one of the recognized standards for business analysis.

Although in the past, business analysis was frequently used as a bridge between Information Technology and the implementing unit, the discipline has evolved beyond that.  It now includes holistic views of systems, processes, and structures and helps to support Information Technology, Business Process Management, Agile System Development, Business Intelligence and Business Architecture.

Some of the most common activities within this service include:

  • Enterprise analysis – understanding the needs of the organization or unit as a whole; some of the key activities may include feasibility studies, scope discussions, preparing a business case, and identifying new business opportunities
  • Requirement elicitation – understanding and collecting business needs from stakeholders to help meet the goals of the project or change; various techniques include:
    • Brainstorming Workshops/Interviews (one-on-one, within focus groups)
    • Process Mapping
    • User task analysis
    • Surveys
  • Requirement analysis – after the requirements have been collected, it is important to evaluate the priority of them to determine the ‘must-haves’ from the ‘nice-to-haves’
  • Solution assessment and validation – once requirements have been analyzed, solutions may be developed, analyzed, and validated by stakeholders; activities to assess how the requirements are met by the proposed solution may be presented to the team as well as an implementation plan.

There are many different techniques that can be applied to business analysis depending on the situation.  Using business analysis as a tool to help enable change is a broad service; however, these tools and techniques will ultimately help increase the value of the department/unit and its mandate.

The Change Management & Project Services office uses each of the services described to work towards a unique solution for the initiatives presented.  Other services include Change Management, Project Management, Process Improvement, and Business Analysis.  By blending the tools and techniques described above, we will work with our customers to help define and create a solution that increases value for the unit, reduces waste, and achieves the requirement of the change/project.

If you want to know more about our services contact us here.