What is Change Management?

Change Management is a methodology that emphasizes the “people side” of a project. It’s the application of methods and tools used to enable people to accept, engage and achieve the desired outcome. When change management is done well, people feel engaged in the process and work collectively towards a common objective, realizing benefits and delivering results. Change management allows organizations to effectively implement change to meet their needs.

Prosci® is one of the most prolific organizations specializing in Change Management projects. The Prosci model uses a 3-phased approach to help organizations undergo change.  These phases include:

  • Phase 1 – Preparing for Change
    • Define your change management strategy
    • Prepare your change management team
    • Develop your sponsorship model
  • Phase 2 – Managing Change
    • Develop change management plans (in the areas of coaching, training, communication, among others)
    • Take action and implement plans
  • Phase 3 – Reinforcing Change
    • Collect and analyze feedback
    • Diagnose gaps and manage resistance
    • Implement corrective action and celebrate successes

Additionally, the Prosci ADKAR® Model is the individual change model that describes the five building blocks of successful individual change:

  • Awareness: Awareness of the need for change
    • Why is the change happening and why now? What is the risk of not changing?
  • Desire: Desire to participate and support the change
    • What are the personal motivators and organizational drivers that would cause me to support the change?
  • Knowledge: Knowledge on how to change
    • What knowledge, skills, and behaviors are required during and after the change is implemented?
  • Ability: Ability to implement required skills and behaviors
    • How do I demonstrate the ability to do my job the new way? What barriers may inhibit me making the change?
  • Reinforcement: Reinforcement to sustain the change
    • What will make the change stick? What are the rewards, incentives, and consequences?

Other common change management methodologies include Dr. John Kotter’s 8-Step Process for Leading Change and Kurt Lewin’s 3-phase approach of known as an “unfreeze-change-refreeze” model.  There are countless other methodologies and approaches that have been developed to help equip people and organizations on their change journey.

The Change Management & Project Services office uses each of the services described to work towards a unique solution for the initiatives presented.  Other services include Change Management, Project Management, Process Improvement, and Business Analysis.  By blending the tools and techniques described above, we will work with our customers to help define and create a solution that increases value for the unit, reduces waste, and achieves the requirement of the change/project.

If you want to know more about our services contact us here.