Excellence in Supervisory Practices

Those in supervisory roles have a huge potential for positive impact regarding productivity and morale. Conversely, poor supervisory practices can have a very negative impact. This comprehensive 44.5 hour program addresses best practices for supervisory excellence.

Requirements: At least 6 days (36.5 hours) of sessions plus 8 hours of group meetings (4 x 2 hour meetings)

Foundational Session (Required)

• Excellence in Supervision: Essential Skills for Supervisors (2 day session - 12 hours)
  Planning, People Support, Coaching and Recognition, Team Development, Change Navigation, Attitude

Core Expectations Sessions (Required)

• Respect in the Workplace: Tips for Supervisors (3 hours)
• Connections: Service Excellence (3 hours)
• UofM Supervisor: Need to Know - Policies & Collective Agreements  (3 hours)
• Performance Review for Supervisors: Care, Candour & Career Development  (3 hours)
• Supervisory Due Diligence: Your Health & Safety Obligations (1.5 hours)

Core Skills Sessions - at least 11 hours of the following:

• Learning: The Core Skill (2 hours)
• Assertive Communication  (3 hours)
• Dealing with Conflict (3 hours)
• Managing Workload & Priorities (3 hours)
• Effective Writing  (1 day - 6 hours)
• Interpersonal Communication Skills & Conflict Management (2 days - 12 hours)
• Facilitative Leadership (2 days - 12 hours)
• Difficult Conversations OR Crucial Conversations (3 hours)
• Hiring the Right Person: Recruitment & Selection Best Practices (3 hours)
• Support Staff Learning & Development (SSLD) Policy Information Session (1.5 hours)
• Appropriate alternate(s) (determined in consultation with LDS)

Group Meetings - 4 meetings required

• Group meetings are 2-hour sessions and can consist of ESP Bookclub Meetings or other specificallyidentified meetings.

LDS Accomplishment Program Registration Form

You can register for sessions by clicking on the Session Descriptions/Registration link. A PDF version of the program description is available here.

If you would like information about the learning objectives of any of these sessions, please contact Rosalyn Howard,