Excellence in Supervisory Practices

Those in supervisory roles have a huge potential for positive impact regarding productivity and morale. Conversely, poor supervisory practices can have a very negative impact. This comprehensive 44.5 hour program addresses best practices for supervisory excellence.

Requirements: At least 6 days (36.5 hours) of sessions plus 8 hours of group meetings (4 x 2 hour meetings)

Foundational Session (Required)

  • Excellence in Supervision: Essential Skills for Supervisors (2 day session - 12 hours)
    Planning, People Support, Coaching and Recognition, Team Development, Change Navigation, Attitude

Core Expectations Sessions (Required)

  • RESPECT in the Workplace: Tips for Supervisors (3 hours)
  • Service Excellence (3 hours)
  • UofM Supervisor: Need to Know - Policies & Collective Agreements  (3 hours)
  • Performance Review for Supervisors: Care, Candour & Career Development  (3 hours)
  • Supervisory Due Diligence: Your Health & Safety Obligations (1.5 hours)

Core Skills Sessions - at least 11 hours of the following:

  • Learning: The Core Skill (2 hours)
  • Assertive Communication  (3 hours)
  • Dealing with Conflict (3 hours)
  • Managing Workload & Priorities (3 hours)
  • Effective Writing (1 day - 6 hours)
  • Interpersonal Communication Skills & Conflict Management (2 days - 12 hours)
  • Facilitative Leadership (2 days - 12 hours)
  • Crucial Conversations (or the previous Difficult Conversations) (3 hours)
  • Crucial Confrontations for Supervisors (3 hours)
  • Hiring the Right Person: Recruitment & Selection Best Practices (3 hours)
  • Support Staff Learning & Development (SSLD) Policy Information Session (1.5 hours)
  • Appropriate alternate(s) (determined in consultation with LDS)

Group Meetings - 4 meetings required

  • Group meetings are 2-hour sessions and can consist of ESP Book Club Meetings or other specifically identified meetings.

LDS Accomplishment Program Registration Form

You can register for sessions by clicking on the Session Descriptions/Registration link. A PDF version of the program description is available here.

Successful completion of this program, plus completion of an assignment, meets partial requirements for some UofM Extended Education Letter of Accomplishment and Certificate programs.