Information and IT Support

 ► Support

Residence students have numerous ways of getting Internet support, updates, and info. Please remember when contacting us to give us as much information as possible.
  • Call: 204-474-8570
  • Text: 204-226-8951
  • Email:  residence_it@umanitoba.ca
  • Visit: The Internet Help Desk (see top of page for hours)
  • Create a Ticket: Visit the front desk in AVM, UCR, or the Pembina Hall Residence Life Office Mon - Fri (8:30 AM - 4:30 PM) and create a trouble ticket.
  • Twitter: Follow @UofMResInternet
  • Facebook: Student Residences Internet Help Desk

 ► Internet Policies and Procedures


 ► Residence Internet Information

All students in a Student Residences building can access the Internet through an in-room connection provided by the University of Manitoba.

• Internet Equipment & Wired Internet
Mary Speechly Hall and University College Residence rooms have modems and necessary cables for a wired Internet connection. In Arthur V. Mauro and Pembina Hall Residences there is no modem and you are expected to provide your own network cable.

• Routers & Wireless Internet
Want to set up a router? Ask the Student Residences IT Team for help. A misconfigured router can create network problems for you and others in the building. The Pembina Hall Residence is the only residence building with University (IST) provided wireless. Wireless routers are prohibited in the Pembina Hall Residence building because they interfere with University wireless.

• UserID and Passwords
You will be asked to log in with your UMNetID to use the residence (wired) Internet starting mid-September. To claim your UMNetID, go to umanitoba.ca/claimid.

• Copyright Infringement
Residents are not allowed to distribute files, such as music, movies, or television shows, through the Internet that would violate a copyright law.

• Bandwidth
You are permitted 40GB/month of downloading and 40GB/month of uploading. If you require more bandwidth for academic purposes, please contact us via email at residence_it@umanitoba.ca. If you require more bandwidth for non-academic purposes, you may sign up for a paid service from an alternate provider such as Shaw or MTS. See below and to the right for what services are available in each building.

IT Services Chart

 
• Disciplinary Measures

Copyright and bandwidth violations will be traced to your computer and dealt with in the following manner:

• 1st offence: Written warning
• 2nd offence: One week Internet shutdown
• 3rd offence: Indefinite loss of Internet service

• Virus Infections and Hacked Computers
Residents who have a virus-infected or hacked computer will have their Internet connection suspended upon detection. The resident’s Internet connection will be restored when the residence IT administrator or coordinator is confident that the resident’s computer no longer poses a risk to the U of M network and U of M faculty/staff/students.

• Gaming Consoles
In order to access the Internet via any gaming console (xBox, Playstation, etc.) the following conditions must be met:

  1. A router must be plugged into our modem
  2. Both the console and a computer must be connected to that router
  3. The computer must have a webpage open and authenticated to access the Internet

 Please note that connecting your gaming console directly into the modem will not allow you to access the Internet.


Questions or comments? Please email residence_it@umanitoba.ca

IT Logo

 ► Residence Internet Help Desk Hours

September 3-14, 2012  & January 7-11, 2013
Monday-Friday, 6:00 PM - 9:30 PM
AVM lobby area

During the rest of the two terms:
No office hours, but a technician will be on call addressing trouble tickets. See info on creating a ticket.


 ► Phone Numbers for Support

  • IST: 204-474-8600
  • MTS: 204-225-5687
  • Shaw: 204-480-7429
  • SR (Student Residences):
    204-474-8570

 ► Residence Internet/Phone/TV Support

Building Support
AVM
Wired Internet - student requires own network cable Student Residences
Internet, TV, and phone Shaw
MSH
Wired DSL Internet Student Residences
Internet, TV, and phone (getting MTS Internet or MTS TV will disable SR Internet) MTS & Shaw
PHR
IST Wireless IST (UofM)/Student Residences
Wired Internet (network cable provided) Student Residences
Internet, TV, and phone MTS & Shaw
UCR
Wired DSL Internet Student Residences
Internet, TV, and phone (getting MTS Internet will disable SR Internet)

MTS & Shaw
(currently no MTS TV)