Client Service Updates

Physical Plant has several initiatives underway that are focused on service improvement in the areas of work order management and project management. We have identified some current processes that can be enhanced in order to help us to become more proactive and service oriented in dealing with work requests and managing construction and renovation projects. These service enhancements will ultimately allow for more sustainable process improvements in the future.

Overview of initiatives

Maintenance and New Work Requests

• Requisition for New Work Form (Req. 7)
• Maintenance Request Website

Other useful links:

• University Project Coordination Services
• Physical Plant Project Cost Estimates     
• Timelines for Project Delivery
• Small Project Procedures
• Billing Rates
• Single Point of Contact - Information
• Single Point of Contact - Interactive Form
• Service Guidelines
• Frequently Asked Questions

Customer Service and Communication

We believe that the cornerstone of good service is good communication with our customers and partners. It is for this reason that we created this client services page, where you can find links to various guidelines, procedures, and other items related to our operation. 
If you have comments or suggestions, please don’t hesitate to contact Barb Blackner, manager of administrative services for Physical Plant.

Contact:
Barb Blackner
Manager, Administrative Services, Physical Plant
Phone: 474-8267
Email: barb_blackner@umanitoba.ca