IST Computer Support Desk FAQ

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There were 12 questions found in this category:
  1. questionAre backups of my files on the INS system available? How can I get them? How often are they done?
    Backups are done every 24 hours. To have your files restored, email sig-netware-sysops@ms.umanitoba.ca with a list of directories and files you need restored, the date you need them restored from and your userid.

  2. questionCan I access the network from home?
    The University of Manitoba Network is not configured to allow access the programs remotely on the network, but you can access your files from the network servers by FTP. For help with FTP: http://www.umanitoba.ca/acn/support/ftp/index.html For students and staff with INS accountsconnect to: i ...

  3. questionCan I acquire space on the ACN Lab Network servers?
    Each INS account has 128 Meg of storage available on the ACN Lab Network servers. It is accessible on the H: Drive on the network.

  4. questionCan I print 11" x 17" documents on campus?
    The printers in the ACN Open Area labs print on letter-sized (8 1/2" x 11") paper only. It may be possible to print documents on other sizes of paper. This will be dependent upon whether or not a printer is available and the applicable software (e.g. AUTOCAD) is accessible. On-Campus: Your depa ...

  5. questionHow can I change my INS account password?
    INS account holder can change their password by going to Start-> INS program -> utilities -> INS password change This method is available in all ACN labs For more information about your INS userid, please visit INS Userid webpage at http://www.umanitoba.ca/acn/oa-team/insuserids/index ...

  6. questionHow can I change the keyboard settings to use another language (e.g. Arabic)?
    Unfortunatly at this time this feature is unavailable in the Open Area Computer Labs.

  7. questionHow do I BACKUP my files using the lab computers?
    Copying files to your unix account From the computers in the labs you can send a copy of your files to your unix account. To do this you will have to use one of the ftp programs available on the machines. Instructions on How to use WS_FTP (Windows), Filezilla (Windows), Fetch (Mac OS 9), Termin ...

  8. questionHow do I change the paper and align it on the Epson printers?
    There's two methods needed depending on whether you want to just align the paper, or you need to load and align it. Loading and Aligning Paper Take the printer offline by using the Online button (the green light underneath it will go out). You may need to wait for it to stop printing before ...

  9. questionHow does an INS account differ from a CC account? How can I acquire one?
    A CC account allows you access to the Unix system, email and Dial-up. An INS account will allow you access to the ACN Labs Novell Network. You can get an INS account using the claimid utility found at: http://https://pasweb.cc.umanitoba.ca/webapp/gu/claimid/ .

  10. questionIs it possible to ftp to sites other than The University of Manitoba from the IST labs?
    The answer to this question depends upon which platform you wish to use. PC or Mac: FTP traffic is not possible outside of the umanitoba.ca domain. The microcomputers in the IST labs are not connected directly to the Internet. They contact the outside world through a proxy server (proxy.cc.uman ...

  11. questionWhen I print something to the Epsons in in the lab the printer looks like it's printing but nothing comes out. How can I fix this?
    Some applications cause the print heads to retract while printing. There's a special procedure that needs to be followed to reset the printer's RAM. Turn the printer OFF. Turn the printer ON while holding down the following buttons found on the front of the printer: Front/Rear paper ...

  12. questionWhere can I find computers with software to enlarge visual displays?
    Disability Services has a computer with software to enable enlarged visual displays. Disability Services can be contacted by calling 474-6213 or emailing disability_services@umanitoba.ca. All of the Libraries on campus that also have computer labs (e.g. Education, Dafoe, Law) have Zoom Text ins ...


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