IST Computer Support Desk FAQ

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There were 10 questions found in this category:
  1. questionHow and why would I upgrade my modem's firmware?
    There are several related topics to this question: What is Firmware and Flash Memory Why Would I Want To Upgrade My Modem Firmware? What Information Do I need To Upgrade? How Do I Go About Upgrading My Modem? What is Firmware and Flash memory Firmware is the name for software instructions ...

  2. questionHow do I setup Linux up to access the University of Manitoba?
    Although ACN does not officially support Linux, you can get information about setting up Dial-Up Networking for Linux at http://www.umanitoba.ca/acn/remote/linux.

  3. questionHow do I start and use HyperTerminal in Windows?
    If you are using Windows 95 please note that support is limited to the following instuctions: To start HyperTerminal go to the Start Menu -> Programs -> Accessories -> HyperTerminal. If you are using Windows 98/ME/2000/XP (please note that Windows 98 support is very limited): To star ...

  4. questionI am traveling on business for the UofM and would like to check my email or login to the UofM. How can I do this without incurring long distance charges?
    The University of Manitoba now subscribes to AT&T Global Networking. If you are familiar with dialing into the UofM now, and would like to do the same thing while you are traveling for the UofM, you may be able to do this. The first thing you need is an authorized budget number that can be us ...

  5. questionIs it possible to connect with the University of Manitoba network through the new MTS ADSL service without the use of a commercial ISP agent?
    No, it is not possible. If you want dsl or cable service you have to go through a private ISP, e.g. MTS or Shaw.

  6. questionIs there a list of changes made to the Remote Access environment?
    Yes, you can look at the UofM Modem Pool Revision History to see a list of the changes. You can also look at the release notes for the various versions of modem code and server code that we install.

  7. questionIs there a list of Internet Addresses and Hostnames that I can use to configure my Internet applications?
    Yes there is. To see the table of Internet addresses and Hostnames that are typically needed to set up Internet applications such as Email and Web Browsers, click here.

  8. questionWhat are the policies governing acceptable use of Computer Facilities?
    All people using Computer Facilities of any kind should be aware of the University of Manitoba's policy on acceptable Use of Computer Facilities. In addition to that, you should be aware of ACN's Responsible Computer Usage document.

  9. questionWhat is PPP?
    PPP is the acronym for Point to Point Protocol. A Technical Introduction to PPP and SL/IP Warning: This section contains some very technical information regarding the PPP and SL/IP protocols. You do not need to know or understand what is in this section in order to set up or use a PPP or SL/I ...

  10. questionWhy can't I access various UofM services with my Shaw cable modem?
    The problem is that when you get a cable modem from Shaw, you get a dedicated IP address on their network, and they become your Internet Service Provider (ISP). This means that when you access the UofM network you are not recognized as a UofM user. You will be recognized as a foreign network us ...


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