PLEASE NOTE: The University of Manitoba is currently transitioning from the ANGEL learning management system to Desire2Learn (D2L). This transition will be completed by the spring of 2013. Click here for more information.

Common issues and solutions

Below are some of the common issues and their resolutions. 

If you require further assistance, please refer to this chart for the correct contact information.

Please select your encountered issue from the list:

• I cannot log into ANGEL.
• I cannot access some course content using Microsoft Internet Explorer 8.
• I am a student and missing a course in my ANGEL account.  How can I add them?
• I am an instructor and I want an ANGEL course. How can I get this set up?
• What are the supported internet browsers?
• How do I locate my internet browser version?
• I cannot get the Drag and Drop feature to work properly.
• How can I remove or hide courses in my ANGEL account?

Issue: I cannot log into ANGEL

Resolution:

• If you are a new student or have not taken courses for a while, you will need to activate your computer account here: http://iridium.umanitoba.ca/. (Recently claimed accounts may require up to a half-hour before they can be used). Note that students will only have access to ANGEL if they are taking a course offered in ANGEL and the instructor has requested that the course be created.
  
• When logging into ANGEL, please make sure that you do NOT include '@cc.umanitoba.ca'.
• For further assistance, you can contact the following support areas:
  
  

  On Campus students
  Phone:	(204) 474-8600
  E-mail:	support@cc.umanitoba.ca
  Distance and Online Education students
  Phone:	(204) 474-8012
  E-mail:	de_support@cc.umanitoba.ca
  Continuing Education students
  Phone:	(204) 474-6037
  E-mail:	ce_support@cc.umanitoba.ca

Issue: I am having issues accessing some course content using Microsoft Internet Explorer 8.

Resolution:

The issue occurs when the browser is trying to display mixed content and creates an error.

You can resolve this error by following these steps or view the video tutorial:

• Launch Internet Explorer.
• Click Tools.
• Click Internet Options.

• Under the Security tab:
  • Click on the Custom Level button
    
    
  • Scroll down to the Miscellaenous category.
  • Locate the Display Mixed Content option and select Enable.
    
    
  • Click OK to close the window.
• Click Apply then OK.
  
  
• Close IE and restart the browser.

Issue:  I am a student and missing a course in my ANGEL account.  How can I add them?

Resolution:

There are several reasons why a course may not appear in your ANGEL account:

1: A course needs to be requested, every term, by the instructor or you may have switched to a section where ANGEL is not being used.  For either of these, please speak with the instructor.

2: Please note that some courses may not appear immediately depending to the time of year (eg. beginning of Sept, Jan or April) and may take up to 48 hours after registering in Aurora.

Issue:  I am an instructor and I want an ANGEL course. How can I get this set up?

Resolution:

You will need to complete the course request form located here: http://www.umanitoba.ca/computing/ist/systems/angel/faculty/course_request/index.php

Once the form has been completed, we will reply back with a confirmation and when your course will be available.

Issue:  What are the supported internet browsers?

Resolution:

These are the supported internet browsers:

Issue: How do I locate my internet browser version?

Resolution:

You will need to determine which internet browser you are using first. 

On the upper left corner of your internet browser, in the titlebar, it will tell you if you are using either Mozilla Firefox or Windows Internet Explorer.  Once you have found that piece of information, please click on the appropriate video tutorial to locate your browser version.

Mozilla Firefox Video Tutorial

Windows Internet Explorer Video Tutorial

Issue: I cannot get the Drag and Drop feature to work properly.

Resolution:

You might have an outdated version of Java installed on your machine or your current internet browser settings might prevent Java from running properly (Only for Windows Internet Explorer).

• To update Java on your machine:
  • Visit the following website: http://www.java.com/en/
  • Click on the download link.
  • Begin the download process and install the application.

• To restore your browser to its defaults (Only for Windows Internet Explorer):
  • Click Tools.
  • Click Internet Options.
  • Click on the Security tab.
  • Click on Reset all zones to default level.
  • Click on the Advanced tab.
  • Click Restore advanced settings.
  • Click Apply then OK.

Issue: How can I remove or hide courses in my ANGEL homepage?

Resolution:

Please see this short video tutorial on how apply this to your ANGEL homepage.

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