Other Extended Education Program Areas

Certificate in Quality Management (QM)

This program is designed to provide you with knowledge and skills necessary to be an effective manager in the field of quality management.

Individuals wishing to implement or manage quality programs within their organizations will benefit from this program, which is endorsed by the Manitoba Section of the American Society for Quality (ASQ). Past graduates come from private industry, government, educational institutions, non-profit organizations and consulting firms.

Program Length: up to 2 years - 2 courses (part time) 72 hours

Delivery Methods: Distance

Course Fees: $625 (in Canada)
Certificate Program Application Fee: $50

Ask a Question: quality@umanitoba.ca

*Based on 2011-2012 fees for Canadian residents and does not include textbooks. International students: call for information

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The Program

Hundreds of individuals from all over the world have successfully completed the Quality Management Certificate Program since it was first offered in 1978. The program is endorsed by the Manitoba Section of the American Society for Quality (ASQ), and is periodically reviewed by an Advisory Committee consisting of representatives from industry, government, ASQ and the University of Manitoba, to ensure the course material is appropriate and up-to-date. Our students represent many sectors including: manufacturing, service, non-profit, government, healthcare, education, professional and small business. Any organization, large or small, can benefit from a general understanding of the principles of quality.

This program provides individuals from private industry, government, educational institutions, non-profit organizations, consulting firms and other areas, who are interested in implementing or managing quality programs, with knowledge and skills necessary to be effective managers in the field of quality.

The program consists of two 36 hour courses which may be taken in any order and can be completed within a single academic year by distance.

Quality Assurance Planning (26001)
This course introduces you to the field of quality and to the philosophy known as Total Quality Management (TQM). The course will enable you to explain, develop and implement quality assurance procedures, management practices, and tools and techniques. You will learn about the importance of a customer focus and the necessity for a continuous improvement culture in today’s highly competitive global economy. Finally, you will be introduced to the requirements of ISO 9000:2000 and other quality system standards, and to the criteria for major quality awards such as the Malcolm Baldridge National Quality Award.
Quality Improvement:Principles and Procedures (26002)
This course reviews the concepts, principles and procedures of quality improvement, including: prevention and detection, process capability and statistical tools for quality control. This course will introduce you to some of the basic concepts of statistical thinking, such as sampling, probability distribution and data analysis. You will learn practical application of those concepts through Statistical Process Control (SPC). The course will demonstrate how SPC control charts are designed, constructed and interpreted. You will also be exposed to other tools and techniques for quality control, such as measurement, testing and inspection.

You have the option of starting with either course, but if you are new to the subject of quality management, we suggest you begin with Quality Assurance Planning. Courses are available by Distance Education (materials are used and students work independently with guidance from the Instructor). The online course manuals, one for each course, will guide you through the curriculum. Material in the course modules is meant to supplement the text and assigned readings. They include review/self test questions and exercises to help you apply the concepts and gauge your progress.

Course Schedule

A list of all courses available for credit in this program is available in the Course Schedule. Click on the course number for the course description and a list of sections being offered. Click on the section number for textbook, instructor and fee information.

Course Schedule 2011-2012

Quality Assurance Planning (Course # 26001)

Quality Improvement: Principles and Procedures (Course # 26002)

11-01 (Distance)
Sept. 6 – Dec. 10, 2011
Assignment 1 Due – Oct.12/11
Assignment 2 Due – Nov. 16/11
Final Exam: Dec.10, 2011

11-02 (Distance)
Jan. 16 – Apr. 21, 2012
Assignment 1 Due – Feb. 22/12
Assignment 2 Due – Mar. 28/12
Final Exam: April 21, 2012

View Course Schedule

Distance Program

Distance terms begin in September and January. There are two written assignments and a final exam in each course. Our instructors are well-recognized professionals in the field and try to integrate your experiences into the program. The exam is supervised at your location by an invigilator that you select and we approve. One text is used for both courses: Evans, James R. and William M. Lindsay, Managing for Quality and Performance Excellence, 8th ed., 2011, Thomson South-Western Publishing Co. This excellent reference book may be purchased from the University Bookstore. A Textbook Order Form will be available on the course website.

The tuition fee for each course (in Canadian funds) is $625 for students residing in Canada or the U.S.A. Tuition for students from other countries is $725 per course. Tuition fees are tax exempt. You will also require one textbook, used for both courses. You will receive an official tuition receipt for income tax purposes from the University of Manitoba.

Admission Requirements

There are no academic prerequisites to enter this program. However, if you have not used basic mathematics or statistics for some time, we recommend you refresh your skills by reviewing any introductory math or statistics text before starting. All course material is printed in English. Students whose first language is not English may be required to attain a TOEFL score of 550 or 213 on the computer-based TOEFL in accordance with University requirements.

Withdrawals

Written notice must be received within five weeks after the start date of the course to claim a refund. An administrative fee of $60 will be deducted for courses offered by distance delivery.

If you withdraw after the refund deadline, written notice must be received by Student Registration and Records no later than five working days before the course end date. Failure to do so will result in a final grade being calculated based on course work completed. Even if you are not eligible for a refund, if you are unable to complete a course you are advised to withdraw in writing before the end of the course to avoid an “F” grade on your student record.

Red River College

Quality Systems Management and Application

Individuals wishing to further their formal education in the field of Quality, are invited to consider this comprehensive certificate program. The Program consists of four core courses plus five electives.

Students who have completed both required courses in the University of Manitoba Certificate in Quality Management may apply to Red River College for exemptions in two of the core courses in their certificate program.

Contact Red River College Extended Education at (204) 694-1789 for further information.

Certification/Graduation

To qualify for graduation and your Certificate in Quality Management, you must successfully complete both courses within two years of initial registration in the program and achieve a minimum overall average grade of "C". Upon completion of both courses through the University of Manitoba, students achieving an overall GPA of 4.0 or higher, will be eligible to graduate "with distinction". Graduates receive an official transcript and the Certificate in Quality Management from the University of Manitoba.

Awards

The Manitoba Section of the American Society for Quality (ASQ) recognizes excellence in the Certificate in Quality Management program through the Award for Academic Achievement presented to the graduating student from Manitoba with the highest program grade point average.

How to Apply

New students must complete the Application to Enter Certificate Program.

Complete the Course Registration Form and submit as directed.

If you are currently working in or aspiring to enter a quality management or related field, you are invited to apply for admission to this program. There are no academic prerequisites to enter this program. However, if you have not used basic mathematics or statistics for some time, we recommend you refresh your skills by reviewing any introductory math or statistics text before starting.