Program requirements | University of Manitoba Requirements | Manitoba Customer Contact Association Requirements | Fees | How to Apply | Contact Information

Program Requirements

Students must complete 108 course hours from the University of Manitoba and 108 course hours from the Manitoba Customer Contact Association for a total of 216 hours. Some of the courses are required and some you will select from a list of electives.

University of Manitoba Requirement

Required Courses
Supervisory Management I (36 hours)
Supervisory Management II (36 hours)

Plus one of the following elective courses:
Canadian Business: An Introduction (39 hours)
Managerial Communication (39 hours)
Managing the Human Resource Function (36 hours)

Click on each course to view course descriptions and section start dates. Click on the section start date for textbook, instructor, location and fee information.

View U of M Course Schedule

University of Manitoba Plan Ahead Schedule 2012-2013	Fall 12	Win 13	Spr/Sum 13
Supervisory Management I	C
Supervisory Management II		C
Canadian Business: An Introduction	C/O	C/O	O
Managerial Communication	C/O	C	O
Managing the Human Resource Function	C/D	C/D	C/D

C = Classroom D = Distance Delivery B = Blended Learning O = Online Delivery

Manitoba Customer Contact Association Requirements

Registration information for MCCA courses is available on the MCCA website.

Required Courses

Customer Relationship Management (36 hours)
Operations (36 hours)

Plus 36 hours of elective courses from the following list:
Contact Centre Management (36 hours)
Customer Contact Centre Technology (36 hours)
Facilitating Successful Meetings (12 hours)
Financial Management (39 hours)
The Canadian Customer Contact Centre Landscape (36 hours)

View MCCA Course Information

How to Apply

Before registering for courses, complete and submit the following::

1. U of M Application to Enter Certificate Program.
2. The learning contract which includes your proposed program schedule.

Submit the U of M Application and the Learning Contract by mail or fax to the U of M Program Administrator. Your learning contract must be approved by Continuing Education and the MCCA before you can be accepted into the Program. Once your application has been approved, we will send you a welcome letter.

Fees

The cost of textbooks and course material is not included in the tuition fee and is the responsibility of the participant or the employer.

University of Manitoba

Tuition fees are listed in the Course Schedule. Click on the Course Number for available sections. Click on the section start date for fees and additional information.

Manitoba Customer Contact Centre

Tuition fees for MCCA courses are $425 for each course. MCCA members and their employees are eligible for a member discount.

Graduation

To graduate, you must complete all coursework within six years of admission to the Program. You must achieve a minimum overall grade point average of 2.0 (C) in courses marked with a letter grade, and a Pass in each course graded with a Pass/Fail. To be eligible to graduate you must submit an Application for Graduation Form by the date indicated on the form.

For Information Contact

University of Manitoba
Sandy Stechisen
Program Administrator
Tel: 474-6685
Toll-free: 1-888-216-7011 ext 6685
Fax: (204) 474-7660

E-mail: Sandra_stechisen@umanitoba.ca

Manitoba Customer Contact Association
Lisa Dabrowski
Manager of Training and Development
Manitoba Customer Contact Association
1000 Waverley Street, Winnipeg, Manitoba, R3T 0P3
T: (204) 975-6466
F: (204) 975-6460
Email: lisa@mcca.mb.ca
mcca.mb.ca