Frequently Asked Questions
What you always wanted to know about CCOH
How are your programs funded?
- We operate without external funding.
- We rely solely on income based on fee for service and on donations from the generosity of individuals.
- If you are interested in making a donation to our programs, please click here...
Who is your clientele?
Our mandate is to provide services to underserved and vulnerable populations which includes low Income populations, the elderly, disabled and First Nations; although service is usually provided to any individual interested in visiting our clinic locations. This applies to most programs with the exception of those exclusive to residents within the facility or area in which our clinics are located. (i.e. Manitoba Developmental Centre, Nunavut Program)
How can my community access or be part of a CCOH program?
Each program has different requirements. To learn more about each program call CCOH directly or the individual clinics.
How do I find out about staffing opportunities?
Since we function as a department within the University of Manitoba, staffing opportunities are available through the University of Manitoba Human Resources web page.
If you are interested in employment within a particular program, contact CCOH program coordinators:
- SmilePlus, Access Downtown, Home Dental Care Program ,Deer Lodge Dental Clinic and Churchill - Debbie Hepples
- Manitoba Developmental Centre, St Amant - Marianne Leskiw
Describe your infection control and sterilization measures?
We follow policies & standards set by the Manitoba Dental Association & the University of Manitoba protocol for infection control.
What range of services are available through CCOH clinics?
All services are customized to suit the individual’s need. At most clinics, basic dental procedures are available including:
- Restorations (fillings)
- Extractions (tooth removal)
- X-rays
- Endodontic procedures (i.e. root canals)
- Hygiene services (cleanings, flouride, oral health instruction)
- Oral Surgery
- Prosthodontics (crown & bridge, dentures)
How do your fees compare to regular clinics?
Most fees are based on the Manitoba Dental Association Fee Guide. Some exceptions apply. Contact the clinic directly to learn more about fees for service.
How are payment arrangements handled?
Payment is due at the time service is provided. Some exceptions apply. In all clinics, cash, cheques, credit cards and third party insurance plans are accepted. If a patient has insurance, all appropriate information is required in order to receive coverage for services provided.
For more information and specific details about payment options, contact the clinics directly.
How does a patient who is unable to leave his/her home, access your programs?
Our Home Dental Care (mobile van) program is the perfect solution to these individuals who are physically unable visit to regular dental clinics! Our van is fully-equipped with dental equipment and has the capacity to provide most dental services. All appointments are scheduled in advance usually requiring a minimum of 24 hours notice.
What are the qualifications of your staff?
Our entire staff of dentists, hygienists and assistants meet all Canadian certification and licensing requirements and are committed to gaining the latest and most current knowledge and skills. CCOH currently employs 14 dentists, 5 hygienists, and 20 assistants. In addition to our regular clinic providers, CCOH utilizes the services of dental specialists including an Orthodontist, Oral Surgeon, Pediatric Specialist and locum dentists.
CCOH takes pride to employ qualified staff who are focused on providing the best possible care to all clients. Even students, in their final year of Dentistry or Dental Hygiene, take great measures to provide high standards of care.
Are all services done by students?
Five of our 11 clinics accommodate students in providing a community outreach experience within the academic school year. Similar to medical training facilities, patients at CCOH have the right to decline treatment from dental students. Only where patients or powers of attorney have provided written consent, do students take part in providing treatment.
We feel strongly that the calibre of training and education maintained at the Faculty of Dentistry including the direct supervision provided through CCOH clinics by licensed dentists and specialists, students are competent to provide clinical dental procedures.
Past research indicates that service-learning opportunities in community outreach programs have provided students with the ability to provide better care, show more empathy toward patients and have a greater awareness of social responsibility.
What level of care will I or my loved ones receive?
Our goal at CCOH is to provide the best possible care to each and every patient—the same level of care that we, ourselves, would want and expect.
