Membership Terms & Conditions Of Use

Recreation Services is committed to providing you quality service in a safe environment. Read the following Terms & Conditions of Use for more information about your membership.

• Membership Requirements

  A valid piece of photo ID such as a driver’s license or passport is required to purchase a membership or day pass.

  A health screening questionnaire (PDF) must be completed by all customers purchasing a membership or day pass. You can also print this form and bring it with you when you come to purchase your membership. Please note that if you answer ‘YES’ to any of the questions on the health screening questionnaire, you must have your doctor complete the Medical Information Release Form (PDF) to be eligible for membership.

• Membership Access

  In order to access the facilities, you must either be a member or purchase a day pass. All members are issued a membership ID card at registration. All members must produce this ID card each and every time they access the facilities.

• Forgot your card?

  In the event you are unable to produce your membership ID card, you will be required to consult our customer service desk to gain access. Members who cannot produce their ID card when accessing the facility are granted the following access opportunities:

  • 1 Month Membership: 1 Free Access
  • 4 Month Membership: 3 Free Access
  • 8 Month Membership: 4 Free Access
  • 12 Month Membership: 6 Free Access

  After reaching the maximum number of opportunities to gain access without your card, members have 3 choices;

  • pay a $2 access fee;
  • choose not to access the facility; or
  • return with valid card.
• Card Sharing

  Membership card loaning or sharing is strictly prohibited for the following reasons:

  • Ennsuring that all members have received and participated in the waiver and informed consent process and have provided any health and contact information required in an emergency;
  • Maintaining the safety and security of all of our members and customers, including students and children, by being aware of who is using our facilities; and
  • Ensuring that all members and customers have paid for access and use of the membership facilities. This helps us to keep costs appropriate for the number of members who use our facilities, and for the needs of the categories of membership we offer.

  To ensure that we can uphold this standard of safety and security for all of our members it is important that you are aware of the following information:

  • Use of your membership card by anyone else will result in the revocation of your access for a minimum of one month without compensation;
  • Using someone else’s membership card to access the facilities may result in attendance by Security Services. If you are found to be using someone else’s card to access the facilities, you may forfeit your chance to access the facilities in the future;
  • Allowing or assisting anyone in accessing the facilities in any manner outside of swiping their membership card or purchasing a day pass from the Customer Service Desk, will result in the revocation of your access for a minimum of one month without compensation; and
  • Students who choose to misuse their membership privileges, or those of someone else, may have a hold put on their student card that will affect their student status on campus (i.e. libraries, transcripts, etc.)
• Locker and Towel Service

  Locker Service

  • Locker service must expire on the same date as the facility membership. Locker service purchased after the start of a membership is pro-rated to coincide with the membership expiry date.
  • A $25 caution fee (deposit) is required at the time of purchase. This caution fee is fully refundable at the expiration of the locker service contract if the locker is not damaged during the term and the locker contents have been emptied on or before the locker service expiration date. If the member renews locker service before the existing service expiry date, no additional caution fee is required.
  • If the holder of the locker contract loses or damages the lock during the term of service, the holder will forfeit his/her caution fee and is required to pay an additional caution fee of $25 to resume locker service. Recreation Services does not permit users to supply their own locks.
  • All personal locks will be cut and discarded with the exception of day locker users. Individuals who require the use of a lock different from the one assigned on the locker are asked to contact the customer service desk.
  • If the member fails to clear his/her locker on or before the locker expiration date, the member, in addition to forfeiting the caution fee, will have his/her contents removed from the locker and held in storage for a period of 30 days from the date of locker service expiration. After 30 days, the locker contents will be donated to charity. Recreation Services is not liable for any items being held once a locker has been emptied.

  Towel Service

  • Towel service must expire on the same date as facility membership. Towel service purchased after the start of a membership is pro-rated to coincide with the membership expiry date.
  • Towel service purchasers will have a decal placed on their member card.
  • To get a towel, the member must swipe their card to confirm active membership and are then required to leave their member card at the customer service desk. The member card will be returned when the towel is brought back to the customer service desk.

  *Locker and towel service is treated as a form of membership and as such our membership refund policy applies. Please read our policy on Membership Refunds.

• Rental Sports Equipment
  • To sign out equipment, the member must provide a valid student, staff or Recreation Services member card. The card is held until the equipment is returned.
  • Any equipment checked out under a member account becomes the responsibility of the member and must be returned the member only.
  • A member may only rent enough equipment to play the sport they are participating in i.e. one badminton net and two racquets, one basketball, one squash racquet etc.
  • It is the responsibility of the member to inspect the equipment being rented for any previous damage. Please notify customer service staff if you notice any damage prior to use.
  • Any damage incurred beyond normal wear and tear (i.e. bent/broken racquets) will be assessed a replacement fee. Damage is assessed upon the return of the equipment to the customer service desk.
  • All equipment checked out must be returned on the same day of check out.
  • Members who fail to return equipment and do not pay for its replacement are subject to suspension of member privileges until such time that they pay for replacement. Student members may have a hold put on their student account preventing them from receiving campus administrative and academic services.

   

• Lost/Stolen/Damaged Membership Card

  Recreation Services reserves the right to issue the member a new member card if the following conditions apply:

  • The card is damaged or unreadable due to normal wear and tear;
  • The card has been lost; or
  • The card has been stolen

  Where the card has been lost or stolen, Recreation Services will issue the primary card holder a new membership card at a cost to the member of $12. Where the card is no longer functional due to normal wear and tear, Recreation Services will issue the holder a new card at no charge.

• Medical Freeze

  A member may put his/her membership on a medical freeze, at no charge, with a letter from a physician. To qualify, the medical letter must be presented within 30 days of the patient assessment.

• Spousal Memberships

  Spousal memberships can only be purchased through an existing member and must expire simultaneously with the primary member.

• Dependant Memberships

  Dependent memberships can only be purchased through an existing member and must expire simultaneously with the primary member.

  Dependent memberships are available to those children (ages 6 to 14) years of age and under, whose parent / guardian is a member and accompanies the dependant at all times.

  As per the member category, all dependant members may access the facilities only when accompanied by the primary membership holder. If a dependant member is found to have accessed the facilities without the direct supervision of the primary membership holder, both the dependent and primary member may be subject to a suspension of membership privileges.

• Punch Card Pass
  
  

  • The punch card pass gives the user four facility visits and one program visit for $40. You may substitute the program visit for an additional facility visit.
  • Punch card passes are valid at both campus locations.
  • If the holder of the punch card pass purchases a 4, 8 or 12-month term membership 14 days from the date of the punch card purchase, Recreation Services will reduce the cost of membership by the purchase value of the punch card.
  • A user may only purchase one punch card every 12 months.
  • Photo ID is required to purchase a punch card.
  • Photo ID may be requested when accessing the facilities.
  • The punch card is non-transferrable and will not be replaced if lost or stolen.
  • Punch card is valid for one year from the date of purchase.
  • Punch card is not for duplication.

  
  
• Payroll Deduction

  Payroll Deduction for membership is available to University of Manitoba employees who are permanent, permanent part-time, grant-funded or reduced appointment staff. Full-time CancerCare and Diagnostic Services of Manitoba employees are also eligible for payroll deduction. Part-time or casual staff are not eligible.

• Membership Refund Policy

  All approved refunds will be pro-rated minus a $15 + GST admin fee.

  Student Memberships:

  Refunds on U of M student memberships will be granted when a fee statement showing that they have withdrawn from studies at the U of M or a valid medical certificate is presented.

  Staff Memberships:

  Refunds on staff memberships will be provided when the employee displays a Record of Employment indicating that they are no longer employed by the U of M or a valid medical certificate is presented.

  UNIVERSITY OF MANITOBA EMPLOYEE PAYROLL DEDUCTION REFUND POLICY

  Medical: Once a valid medical certificate from a physician is presented, payroll deductions and membership will be inactivated. No refunds will be issued.

  No longer Employed: When a staff member leaves employment the University of Manitoba will deduct the outstanding amount owing for membership fees from payroll entitlements. Once a Record of Employment from the U of M is presented the employee will be eligible for a pro-rated refund. A $15 + GST administration fee will apply.

  General Memberships:

  Refunds on all other membership categories will be provided only when a valid medical certificate is presented. A $15 + GST administration fee will apply.

• Personal Training

  Please note that personal training is prohibited (in Frank Kennedy, Max Bell, IGAC and Joe Doupe) by any individual(s) not employed as a Recreation Services Certified Personal Trainer.

• Student Forever Membership

  To continue to receive the Student Forever Membership rate, all renewals must be made on or before the Student Forever Membership plan expiration date. No exceptions.

• Respectful Work and Learning Environment policy

  Recreation Services endeavors to be a safe and fun facility for all participants and follows the Respectful Work and Learning Environment policy.