Randy Kirby, Account Executive
Brodart Canada
109 Roy Boulevard
Brantford, ON N3R 7K1

Ph: 519-759-4350, ext.231
800-265-8470, ext.231
E-mail: randy.kirby@broadart.ca
Web site: www.brodart.ca

• Sampling Program - try before you buy
• Free consultation design workouts
• Access to over 450 vendors and 45,000 products
• Custom manufacturing
• No charge workshops - book repair & space saving
• Same day shipping on stock items ordered before 2:00 pm
• In-house product experts
• Return issues resolve in 10 min

Please note: All orders must quote a reference number to receive the following discount. If you have forgotten your number, contact Brodart.

Pricing: Brodart is offering a 15% discount off library supplies and Brodart manufactured furniture with the exception of 3M and Checkpoint Securities. To identify a Brodart manufactured piece of furniture look for the bright red and bold "Brodart" in the catalogue or on the website. All products under this agreement are items which are purchased from the general Brodart Supplies and Furnishings catalogue, issued in January of each calendar year.   Discounts apply only to products sold in the Brodart Supplies & Furnishing catalogues.  Discounts and volume rebates will not be applied to purchases from sales flyers or other promotional offers.  VIP discounts and privileges may not be combined with any other promotions from Brodart.

Price Protection: Pricing protection will not be granted. While Brodart makes every effort to hold published prices, prices charged will be those in effect at the time of order entry.  Customer care will advise of any price increase prior to order entry.  In the event of a discrepancy the posted cost located on www.brodart.c will be the final price.

Special Buy Items: Some items which are purchased often by the buyer are not normally available from Brodart may be added to this buying agreement.

Try it first sample program: Libraries can call in for a trial sample on any consumable supply item to ensure correct ordering at no cost.

Remote/offsite Consultation Service is available to all MLCI member libraries, renovations/builds to include estimating, sourcing and diagrams at no cost.

Miniumum Order Rules: No minimum order value is required on an order.  A small order fee of $2.50 will be applied to all orders under $50.00.

Purchase Order Format: All orders MUST reference the agreement number provided to each institution to receive a discount. Failure to mention the order # when placing an order will result in underreporting purchases. This information is essential for customer service to recognize your special privileges. Credits will not be provided for cases where this information has been omitted on the order resulting in overcharges. This is particularly important where the branch library places an order and 'bills-to" the main library without identifying which library they belong to.

Each library will place orders via the ship-to account number assigned to their address.  The address will be the one show on the purchase order.

Taxes: All applicable taxes will be added to each invoice unless an exemption from GST has been claimed on each purchase order

Order Entry: Toll free ordering via phone, 1-800-265-8470, fax, 1-800-363-0483 or the Internet www.brodart.ca  Orders may also be e-mailed to supplies@brodart.ca.

Periodic reporting is also available detailing your purchasing in order to evaluate your needs.

Invoicing:

1. Invoices will be sent for each purchase order as shipments are made.
2. Credits will be issued against a specific invoice.
3. Terms will be net 30 days upon credit approval.
4. Payment by MasterCard or Visa is possible.

Informational Reporting:  Periodic reporting is available detailing your purchase in order to evaluate your needs.  Brodart will send you a report showing activity calendar year-to-date for each library upon request.  The report would show summarized product-by-product purchases made against the master bill-to account.  The information would be product, quantity ordered, extended value at list price and extended value at net.  Please advise the Customer Care department if this service is required.

Delivery:  Freight is extra on all orders.  Orders of stocked (Brantford warehouse) items received in Brantford by 2:00 pm EST will ship the SAME DAY.  Delivery will be made by Canpar, Canada Post or private carrier, which will be chosen by Brodart, unless otherwise specified.  Brodart makes every effort to ship out by the lowest cost carrier.  Please advise if you wish to use a carrier of choice and the information will be added to your account profile.

Freight Claims:  Please inspect all of your deliveries prior to signing for goods free and clear.  In the event damages are discovered after the freight has been signed for free and clear, NO FREIGHT CLAIM CAN BE MADE ON YOUR BEHALF.  Should a damaged item occur, refuse the freight and notify Brodart Customer Care immediately.  A replacement order will be completed immediately.

Hold Orders:  If the ship-to address requires an order to be shipped complete, we will hold the order until its completion.  This is a free service for summer hold orders only.  All other hold orders will be charged a monthly fee of $10 per skid.  This storage fee will be invoiced directly to the bill to account number.

Back Orders:  Brodart makes every effort to supply your orders same day.  In the event of a back order the order will ship partial unless otherwise instructed to ship complete.

Returned Goods: All merchandise returns must be authorized by a customer service representative or your assigned account executive and reflects an assigned Return Authorization (RA) number. By assigning an RA number for each return, we can correct the problem immediately and get a replacement order entered the same day. No new purchase order number will be required for an identical replacement.

Returns will be accepted, except for custom imprinted, or custom manufactured items* for a period of 30 days from the shipping date. Freight charges for returns to Brodart are the responsibility of each library unless the return is due to the wrong item shipped by Brodart, or exchange of defective items.  The Brodart return policy is listed on the back page of the full line catalogue for easy reference.

*Please note that custom manufacture items are defined as any Brodart item in which a colour code is selected (the last 3 numbers of the product code).

A 10%restocking fee will apply to all consumable supply products returned to Brodart.  In the event a re-order is placed the 10% restocking fee will be waived.

All other items including drop ship furniture items (items in which a colour code was not selected) are subject to a 25% restocking fee.  In the event a re-order is placed for a similar item the restocking fee is waived.

Items returned without an RA number will not be accepted.

Qualified returns must be in original packaging complete with all parts and documents.  Return instructions will be provided by your customer care consultant.  Once received, the return is inspected and authorized fro credit to your account.  Cash or cheques will not be issued.