Online Documentation

• why is documentation so important?
  • reduce the number of support calls
  • make it easier to respond to each support call
• must be clear and thorough
• put links to documentation everywhere
  • on every page that links to IP filtered resources
  • in every 'access denied' error message that you can modify (on your web server, and the proxy server)

The url for our documentation is http://www.umanitoba.ca/libraries/reference/help/proxy/.