HelpU? FAQ

Where do I pay my tuition?
I have questions about my student loans.
How do I purchase a gym pass?
Where can I buy used text books?
Where do I get my ID card?
How do I get to my classroom which is in building ______?
Where do I go to opt out of the UMSU Health and Dental Plan?
Where can I find my booklist?
A course I want to take is full. What can I do?
How do I contact an academic or student advisor?
How can I get proof that I am a current university student?
Where can I get access to computers/wireless internet/a photocopier?

FAQ's during first few weeks of school

Q: Where do I pay my tuition?
A: At the Cashiers' Office located at 138 University Centre, payments can be made in person by cash, cheque, certified cheque, debit card (Interac), bank draft or money order. Credit cards are not accepted as a method of payment. To find the total amount of tuition owed, sign on to Aurora, click on Enrolment & Academic Records, click on Student Records, then click on View Account Summary by Term.

To avoid long line-ups, you may drop cheques, certified cheques, or money orders only into the express drop box located outside 138 University Centre (Fort Garry Campus) or Room P001 Pathology Building (Bannatyne Campus). Also to avoid line-ups, payments can be done online with your bank. Note: Your account number is your student number.

For current information, please visit: umanitoba.ca/feepayment

Q: I have questions about my student loans.
A:
Go to the Financial Aid and Awards Office located at 422 University Centre. If you take the elevator, go to the fourth floor, turn right, and go down the hall. You'll see the big blue sign.

Q: How do I purchase a gym pass?
A:
Gym passes can be purchased at 145 Frank Kennedy Centre or Max Bell Centre on Fort Garry Campus, and also Joe Doupe Centre on Bannatyne Campus. A health questionnaire must be filled out by the student. A student ID is required in order to be eligible for the student membership rate. All non-students are also required to present other photo ID upon the purchase of a membership.

Q: Where can I buy used text books?
A:
Used textbooks can be bought from Archives Used Bookstore located at 107 Helen Glass Nursing Building, which is connected to University Centre. Archives does not contain any books that are higher priced than the new version of that book. However, be aware that Archives can contain old editions of books, so check with your instructor or the course syllabus to see if it is ok to purchase an older edition. For more information you can visit umsu.ca/archives.

Q: Where do I get my ID card?
A:
Go to the Registrar's Office located at 400 University Centre to get your photo taken and receive your Student ID card. However, due to high volume of students, there will be a temporary location to get your student card from 224 University Centre. Dates and times are posted on the Registrar's Office website.

At the Bannatyne Campus, students can go to the circulation desk at the Neil John McLean Health Sciences Library to get Student ID cards. The Student ID card is a multi-use card serving as your library card, gym membership, meal membership for residence meal plans, and to be used in some printers and photocopiers on campus.

Q: How do I get to my classroom which is in building ______?
A:
Refer to the University of Manitoba map.

Q: Where do I go to opt out of the UMSU Health and Dental Plan?
A:
Opting out of a portion or all of the Health and Dental plan is done online with a form that must be filled out with your insurance coverage information. Links to this form can be found at http://umsu.ca/. If there are any other questions regarding the Health and Dental plan, students can go to the Health and Dental Plan Office at 110 University Center across from Answers. You may also email healthplan@umsu.ca.

Q: Where can I find my booklist?
A:
Booklists are available in Aurora Student.
Step 1: Login to Aurora Student
Step 2: Select 'Enrollment & Academic Records'
Step 3: Select 'Student Records'
Step 4: Select 'Booklist'
This list includes all texts required for your classes in your specified term. Your professor will also list required books on the course syllabus.

Q: A course I want to take is full. What can I do?
A:
The Aurora Student system allows you to find out how many total and open spaces are in a class. When a class is full you will not be able to select it for registration. If that is the case there are no waiting lists, and you will have to either select another section or try again in the hopes that someone has dropped it. If you wish to get into a class that is already full you may wish to try speaking with an academic or student advisor in the faculty offering the class, not your own faculty. They will only over-ride space restrictions for legitimate reasons, not so you can be in a class with your friends, or because you don't want to have to take the early morning section, or the evening section, etc.

Q: How do I contact an academic or student advisor?
A:
If you need to contact an academic or student advisor then you will have to get a hold of them through your faculty.

University 1 First Year Centre - 205 Tier Building 474-6209
Arts - 306A Fletcher Argue Building 474-9100
Science - 239 Machray Hall 474-8256

Q: How can I get proof that I am a current university student?
A:
A Certificate of Enrolment can be obtained at the Registrar's Office. It will state whether you are a full-time or a part-time student, which faculty you are in, and for which session this information is valid. A certificate of enrolment is generally used by banks to determine eligibility for student banking, to obtain an international drivers license, to get a Canadian visa for a friend or relative to visit, or to obtain an American visa. If you need a letter stating your student status for a study permit, student visa, or Permanent Residency, you will need to order a status letter. Both can be requested at the Registrar's Office at 400 University Centre, by fax, or by mail for a fee.

Q: Where can I get access to computers/wireless internet/a photocopier?
A:

To use most of the computers on campus you must claim your UMnetID online at https://iridium.umanitoba.ca

Computer locations

237 Agriculture Building
8 Dafoe Building (between Fletcher & University College)
135 E2 EITC
182 and 185 Frank Kennedy Centre
233 University College
108 to 115 Machray Hall
107 Human Ecology
121 St. John's College
131 St. Paul's College
280 Brodie Centre

Also, there are computers for student use in every library

Donald W. Craik Engineering Library
E.K. Williams Law Library
Fr. Harold Drake / St. Paul's College Library
William R. Newman Agriculture Library
St. John's College Library
Elizabeth Dafoe Library
Sciences and Technology Library

Wireless locations

Photocopier locations