FAQ

I feel very sick and will not be able to attend my term test tonight. In addition, I have a paper due in three days and don’t think I’ll be able to finish it. What should I do?

I want to take a certain course, but it is only offered at the U of W, can I just register for it there?

I have a grade of F-NP in a course that I thought I withdrew from, what does this mean and what can I do?

I work really hard in my courses, but still am not doing as well as I would like to be. What can I do?

Whenever I write exams, I get really nervous, go blank, and can’t seem to put anything coherent down on the page. I know that I know the material; what’s wrong and is there anything I can do?

I am using a book to write a term paper. If I put it in my own words, do I still have to / can I cite it?

I have no idea how to cite things properly, what should I do?

Can I be kicked out of school for not doing well?

I got some help from a friend writing an assignment, and the professor found out about it. What could happen to us?

I let a friend know my webmail password because theirs wasn’t working. Now security services is telling me that emails were sent with inappropriate content. What can happen to me and what should I do?

I worked on a group project, but there was one person in our group who didn’t do much of anything. Now the whole group has received low marks. Is there anything I can do?

I had been feeling depressed so I started seeing a counsellor. Now things are starting to look a bit better. Unfortunately, I’ve gotten behind in my studies in a few courses. One of my profs have already given me permission to hand in the term work on the last day of classes, but I don’t think I’ll make the deadline. In the other classes, I’ve already missed a bunch of deadlines. Is there anything I can do?

My tuition fees are due in a few days, but I haven’t received my student loan yet. What should I do?

The mark I received in my course is far lower than it should be, what should I do?


I feel very sick and will not be able to attend my term test tonight. In addition, I have a paper due in three days and don’t think I’ll be able to finish it. What should I do?

    1. Call or email the professor(s) in those courses and inform them of your illness.  With the proper documentation (see item "b" below) they can usually give you extensions on assignments and deferrals on tests.  You can find the email and phone number of your profs by searching with their names here.
    2. As close to the exam date as possible, see a doctor to get help and to get documentation of your illness. Some faculties and professors will request that you have a specific form filled out by the doctor, but others will accept a simple doctor’s note outlining the duration of the illness and your ability/inability to do schoolwork.

      If you miss a term test because of illness, you should first talk to your professor.  If you miss a final exam because of illness, you will need to consult your faculty for a formal deferred exam.  In both cases you will require medical documentation.

      For term work (like essays and assignments), you can discuss with your professor the possibility of getting what is referred to as an ‘incomplete,’ which will allow you to finish your term work to a due date after the end of the term. You might also require medical documentation.

      Student Advocacy will be able to assist you at any point in this process. top

I want to take a certain course, but it is only offered at the U of W, can I just register for it there?

No. You may be able to take the course, but you must apply to your school or faculty for a letter of permission before you register. Student Advocacy can help you put together an application for the letter of permission.  Try to plan this sort of thing as far in advance of the start of term as possible. top

I have a grade of F-No Paper in a course that I thought I withdrew from, what does this mean and what can I do?

That may mean you have not actually withdrawn from the course and received a notation of No Paper because you did not write the final. You should consult an academic advisor in your faculty of registration, followed by making an appointment with a Student Advocate to see what your options are. top

I work really hard in my courses, but still am not doing as well as I would like to be. What can I do?

    1. You can speak to your professor(s) receive feedback on where you may have gone wrong on your assignments or term tests, and receive suggestions for how you could improve for future tests and assignments.
    2. You can consult the Academic Learning Centre to find strategies for studying, writing exams, taking notes, and writing papers. They offer workshops and online tutorials on how to improve these skills. They also have writing tutors available to assist with writing papers. top

Whenever I write exams, I get really nervous, go blank, and can’t seem to put anything coherent down on the page. I am confident I know the material; what’s wrong and is there anything I can do?

    1. Many people experience exam anxiety to varying degrees. Student Accessibility Services is able to provide accommodations for students who have been formally assessed as experiencing exam anxiety. Examples of accommodations can include writing in a private or semi-private space, as well as having extra time to write tests and exams.
    2. If you haven’t been assessed for exam anxiety, you should speak to your health care professional or contact Student Accessibility Services for information on where you can go to receive testing as you would need to provide documentation to receive accommodations for exam If you have done poorly on exams in the past due to exam anxiety, you may be able to receive authorized withdrawals from those courses. An authorized withdrawal (AW) removes the course from your transcript with no record of either the withdrawal or the course itself. Please contact Student Advocacy (and check out the AW information sheet) for assistance in putting together a request for an authorized withdrawal. top

I am using a book to write a term paper. If I put it in my own words, do I still have to / can I cite it?

When writing a term paper, you should cite all of the sources of information you use whether you quote directly from them, or paraphrase them (put them in your own words). Refer to question 7 below for resources on how to cite information. top

I have no idea how to cite things properly, what should I do?

Consult your professor to see if they have a preference with regard to the style guide you should be using (MLA, APA, Chicago etc.). If so, use that style, if not, choose one and be sure to use it properly. Information about various style guides can be found at the Libraries website here. Also, try out a reference/citation manager as a way to keep track of your sources and assist you in the citation process. Visit the Libraries for more information. top

Can I be kicked out of school for not doing well?

There are potential academic penalties for not meeting your program’s minimum performance standards. These penalties can range from academic probation to not being allowed to continue in your program. Each faculty/school/college is different, so please consult the Academic Calendar to find the regulations for your program. If you have not achieved the minimum standard due to extenuating compassionate or medical circumstances, Student Advocacy may be able to help you explore options. top

I got some help from a friend writing an assignment, and the professor found out about it. What could happen to us?

Depending on what your friend did to help, this may be considered Inappropriate Collaboration. On the one hand, students are encouraged to study together. On the other hand you should make sure that the work you hand in (for assignments, labs, tests, exams, essays) is your own. Some assignments are meant to be collaborative and some are not.  Your course outline and your professor are the best resources to find out what the rules are for a particular assignment.   If you are going to have a friend revise your work, check with your professor first to ensure this is allowed. Often, the professor may offer to give you suggestions as well.

If you are deemed to have committed Inappropriate collaboration, disciplinary outcomes can range from a reprimand to expulsion depending on the severity, your honesty, and if it has happened before. Please contact a Student Advocate as we can advise you of your rights and help you through this process. top

I let a friend know my webmail password because theirs wasn't working. Now security services is telling me that emails were sent with inappropriate content. What can happen to me and what should I do?

Your email account is provided to you for your use only.  What goes into and out of your account is your responsibility.  See the University’s Use of Computer Facilities policy and procedures.  If you are being investigated for inappropriate computer account use, you may have your account privileges suspended.  Contact Student Advocacy if you encounter this situation. top

I worked on a group project, but there was one person in our group who didn’t do much of anything. Now the whole group has received low marks. Is there anything I can do?

If you feel that a mark you have received on an assignment is unfair, please speak with your professor about this first. They will be able to explain how they graded the assignment, and you may be able to work out a solution informally. However, if this does not work, consider filing a Term Work Grade Appeal. These must be filed within ten days of receiving the grade on the assignment. Please see Student Advocacy if you would like help preparing a grade appeal. For more information, click on following link Final Grade appeal or Term work appeal top

I had been feeling depressed so I started seeing a counsellor. Now things are starting to look a bit better. Unfortunately, I’ve gotten behind in my studies in a few courses. One of my profs has already given me permission to hand in the term work on the last day of classes, but I don’t think I’ll make the deadline. In the other classes, I’ve already missed a bunch of deadlines. Is there anything I can do?

The first step in a situation such as this is to consult your professors. They may be able to extend your due date beyond the end of classes by granting you what is called an ‘incomplete’.

If you are not able to obtain an incomplete, and you have documentation for your condition (from a doctor, counsellor, etc.), you may be eligible for Authorized Withdrawals. AWs are granted for compassionate or medical circumstances and remove the affected courses from your transcript. If granted AWs, you may also be eligible for a tuition fee appeal for those courses. Student Advocacy can assist you in requesting Incompletes, authorized withdrawals, and fee appeals. top

My tuition fees are due in a few days, but I haven't received my student loan yet. What should I do?

Visit this link prepared by Financial Aid and Awards on deferring tuition. top

The mark I received in my course is far lower than it should be, what should I do?

If you feel the grade you received is lower than it should be, consult your professor. If applicable, it may be helpful to view your final exam script (see Final Exam procedures sections 2.21 and 2.22).  You may submit a Final Grade Appeal. Note, there is a due date, which can be found on the Registrar’s Office website. Please consult Student Advocacy if you would like help putting together a grade appeal or want more information. top