Process improvement is a systematic approach to identifying, analyzing and improving existing processes within an organization. Common goals often include improving quality, client satisfaction and productivity. Oftentimes, it can increase employee satisfaction due to strong role clarity and a greater focus on providing value, address problems by focusing on the process, and increasing client satisfaction by reducing waste and eliminating errors. A common organization specializing in process improvement is the American Society of Quality.
Process improvement methodologies have continuously evolved over the years from “Toyota’s production system (TPS)” (in the 1950s), to Motorola Inc.’s pursuit of Six Sigma defective rates in the 1980s, to Total Quality Management, Lean and Operational Excellence (OPEX). The most recent trends of process improvement focus on identifying value and creating a constant flow in a process. Lean initiatives aim to maximize value while minimizing waste, all while ensuring respect for people. As an extension of Lean, Operational Excellence is a philosophy of organizational leadership that focuses on continuous improvement. It’s a problem-solving methodology that provides a framework to understand why and how performance needs to be improved, eliminating any type of waste, increasing the efficiency and improving the quality of the outcomes.
Although the methodologies for this service are greatly varied, one common, data-driven pattern is known as “DMAIC”:
The Change Management & Project Services office uses each of the services described to work towards a unique solution for the initiatives presented. Other services include Change Management, Project Management, Process Improvement, and Business Analysis. By blending the tools and techniques described above, we will work with our customers to help define and create a solution that increases value for the unit, reduces waste, and achieves the requirement of the change/project.
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