Revision Date: December 18, 2014
Classification: Senior Residence Security Guard Supervisor
Hay Point Range: N/A
CHARACTER OF THE JOB
Under the general supervision of the Assistant Director, Student Residences, the Senior Residence Security Guard Supervisor is responsible for the safety and security of the people and facilities in the University's Residences (Arthur V. Mauro Residence, Mary Speechly Hall, Pembina Hall, and University College). (S)he has supervisory responsibilities with regard to the Student Residences Security Guards.
The Senior Residence Security Guard Supervisor reports to the Assistant Director, Residence Life and works closely with the Residence Life team to ensure community standards and University policies are adhered to within the residences.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES
- Under the direction of the Associate Director, Residence Life, he/she is responsible for the safety and security of the people and facilities in the University's Residences (Arthur V. Mauro Residence, Mary Speechly Hall, Pembina Hall Residence, and University College).
- As Supervisor, works to establish and cultivate a positive presence within the University community and liaise with individuals, committees, groups and other off-campus associated agencies on crime prevention and security related issues.
- Supervises the Student Residences Security Guards duty rounds and access control staff for each residence.
- Responsible for maintaining staff levels, interviewing and hiring Student Residences Security Guards in consultation with the Associate Director, Residence Life.
- Creates security and access control schedules for the Student Residences Security Guards.
- The Residence Security Supervisor acts as a prime liaison to the Manitoba Justice Compliance Officer and is responsible for ensuring that all Student Residences Security Guards are compliant with the Manitoba Security Guard Act.
- Verifies and ensures that new hires have (or arranges for) proper licensing and/or training.
- Ensures and maintains an up-to-date Child Abuse Registry check and criminal background check for all Student Residences Security Guards.
- Collects and reviews nightly security reports, saves these records and later submits them to the Associate Director.
- Provides advice, direction and instruction to his/her security team and residence life student staff.
- Monitors performance of each team member, recommends training and development as required and under the direction of the Associate Director, complete a yearly evaluation of each Student Residences Security Guard.
- Monitors the residence buildings' security alarm systems and live CCTV of all entry points.
- Provides oral and/or written reports to appropriate official(s) of any unusual situation or emergency.
- Communicates with the Residence Life staff to ensure that any potential problem areas are checked frequently during and after any residence social functions, or on return from outside social functions.
- Provides leadership for the team in developing and maintaining co-operative working relationships, exercising impartiality with all clients including faculty, students, staff and the general public.
- Notifies Physical Plant/Facilities Coordinator of emergencies related to the buildings.
- Liaises regularly with Security Services.
- Assist conference guests by providing information and assistance, as required.
- Makes designated checks of all residences - deals with intruders and disturbances with each complex.
- Locks residence doors at prescribed times, or opens same for students or other users as required in the assigned residence.
- When not on scheduled rounds, must be available in the assigned office to assist students and users with keys, equipment, or prepared information.
- Performs other related duties as assigned or required.
The minimum qualifications necessary for acceptable (satisfactory) job performance are:
Level of Formal Education
- High School Diploma. Some post secondary education preferred.
- Valid Manitoba Security Guard License required.
- 2-3 years of experience as a security guard is required.
- Security guard supervisory experience is preferred.
- Security experience in a university setting is preferred.
Skills and Abilities
- Excellent verbal and written communication skills; excellent interpersonal skills; philosophy consistent with a team environment; must be computer literateAble to learn new concepts.
- Valid and current CPR and First Aid Certificates required.
- Must be able to communicate effectively in English, both verbally and in writing.
- Ability to deal with large numbers of students, diffusing potential problems appropriately, essential.
- Ability to organize, schedule, and assess work of others; ability to motivate others and to relate well to students, parents, conference guests, and staff.
- Ability to be physically active - position involves a considerable amount of walking.
- Strong commitment to a team building approach to all issues within Housing and Student Life and all campus stakeholders.
- Proven leadership skills and ability to deal with crisis situations.
- Ability to maintain composure in stressful situations while assessing status of an incident and implementing corrective measures.
- Ability to work harmoniously within a team environment.
- Ability to problem solve and think critically.
- High level of tact and diplomacy in dealing with the culturally diverse University community, under a wide variety of circumstances.
- Ability to independently demonstrate good judgment, initiative and professional discretion with matters pertaining to law and policy enforcement.
- Highly motivated, self-starter, willing to build professional skills through training and experience.
- Will be required to work a night shift from 9:00pm-5:00am 5 days per week, which may include weekends.
- Must be physically capable of performing the duties, i.e. ability to bend, stoop, stretch, climb several flights of stairs and carry out patrols on foot.
- Acceptable Criminal Record Check and Child Abuse Registry are required.
This class specification is intended to illustrate the characteristics of this classification level and should not be interpreted as a description of any one individual position within this classification level.
"In accordance with the University's Health and Safety Policy, and in support of the Workplace Safety and Health Act, Physical Plant is committed to providing a safe and healthy working environment for all staff and students.
Physical Plant will instruct all employees to complete an Orientation Workshop, normally during the first day on the job, and the Health and Safety Orientation Module, normally during the probation period. Employees will also be instructed to complete various workshops, such as Asbestos Awareness, etc. during the first year of employment depending upon an individual's classification."