OneDrive is a Microsoft cloud storage service that allows you to store your files securely in one place and then access them virtually anywhere.

Key Features and Benefits

  • Securely store all your files
  • Create, upload, and edit files from your desktop, browser, or mobile devices
  • Collaborate in real time and easily share files with other UM users
  • Sync files across supported devices and access them from anywhere, at any time, both online and offline
  • Quickly find your files and documents through intelligent search
  • Access to Office Online (web-based versions of Excel, Word, PowerPoint, OneNote and Outlook)

Getting Started
To help you identify the problem confirm whether your license is assigned by trying to sign-in to Microsoft 365 before calling for assistance.
Other common solutions are also shown below.

Find Lost or Missing Files in OneDrive

If you have lost files or folders on your computer, please follow the steps below. If you're looking for files on your mobile app, read about finding files in OneDrive for Android, iOS, or Windows Phone.

  • Select the blue OneDrive icon,
  • choose More and then View online.
  • Use Search OneDrive to look for your files.

To find lost files in Recycle bin click here

Unable to access OneDrive

You may need to restart your computer to establish OneDrive again
For more information see Help with OneDrive

OneNote Missing from OneDrive

  • If you can't find some of your OneNote notes, it doesn't mean they're gone. Notes can end up in one of several places.
  • You can find more information at  Find My Lost Notes

Don’t have permissions to upload file

  • Try to open the file or folder and make sure that you have permission to save a copy of it. If you're having problems seeing a file on a network, contact the service desk for assistance.
  • You may be copying a large file or have too many files please see

The solution to many common issues with OneDrive can be found online at:  Troubleshoot issues with OneDrive

How to move data from your OneDrive before Graduating

If you have been using Microsoft 365 as a student at UM, you may have downloaded Office apps like Word and Excel to your own computer or devices, or you may be using OneDrive to store files online.  You were able to do this because the university purchased licenses for students and staff at the university to use it all for free. When you graduate and leave the university, your access to everything changes. To ensure your data is stored. “Follow these Steps to save your OneDrive files and folders”

Additional Information

Additional information can be found on the Microsoft 365 site:

Available to

Staff, Faculty and Students

A Valid UMNetID is required

Office 365 is designed to work best with Microsoft 365 Apps for enterprise for Windows and Mac. Previous versions of Office, such as Office 2013, Office 2010, Office 2007, and Office for Mac 2011 are not supported, please upgrade to Microsoft 365 Apps for enterprise.

For the best security and functionality, keep your web browser up to date. All modern browsers should update automatically, but please make sure your browser has auto-updates enabled.

For information on which browsers, Office clients, and apps are supported for Office 365, please visit the Office 365 System Requirements page on the Microsoft website.

OneDrive is part of Office 365 service and provided at no cost to Faculty, Staff and Student


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IST Service Desk

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Fort Garry
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230 Neil John Maclean Library
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