Policies
For Membership Terms & Conditions, please click here.

Refunds – Membership
All approved membership refunds are pro-rated and subject to a $15 + GST administration fee. Refunds are only permitted when a medical note is provided from a physician. University of Manitoba staff members may qualify for a refund if they provide a record of employment verifying they are no longer employed by the University or a valid medical certificate is presented.
 
If a University of Manitoba employee’s membership is on payroll deduction, once a valid medical certificate from a physician is presented, payroll deductions and membership will be inactivated. No refunds will be issued.  When a staff member leaves employment, the U of M will deduct the outstanding amount owing for membership fees from payroll entitlements. Once a Record of Employment from the U of M is presented the employee will be eligible for a pro-rated refund. A $15 + GST administration fee will apply.
 
Refunds – Programs & Courses (including swimming)
Full refunds will be issued if we cancel a program or day course prior to the start date of the program. If a program is canceled after the start date, the registrant will receive a prorated credit. The credit can be used to register for any other program and is valid for one year from date of issue. Credits can be transferred among immediate family members.
 
If a registrant withdraws from a program 10 or more days before the start date they may receive a refund less a $15 + GST administration fee. We do not issue cheque refunds of $10 or less. Credits are issued instead and are valid for one year from date of issue. Credits can be transferred among immediate family members.
 
If a registrant withdraws from a program less than 10 days before the start date they may receive a credit for the value of the program less a $15 + GST administration fee. The credit can be used to register for any other program and is valid for one year from date of issue. Credits can be transferred among immediate family members.
 
After the start date of the program, a prorated credit or refund minus a $15 + GST administration fee will be issued only when a registrant presents a valid medical certificate at the time of withdrawal. If a credit is issued, it can be used to register for any other program and is valid for one year from the date of issue. Credits can be transferred among immediate family members.
 
No refunds will be issued when a registrant has been asked to leave a program.
 
Transfers – Programs & Courses (including swimming)
Transfer requests received 10 or more days prior to a program start date will be granted provided there is space in the program.
 
Transfer requests received less than 10 days before the start date will be granted provided there is space in the program and are subject to a $15 +  GST processing fee.
 
Refunds - Occupational Testing
Test fees must be paid in full to confirm test time slot.  The fee is good for one test only. Applicants must give at least 4 working days notice (between Monday to Friday) to request a change in test date or time.  If an applicant withdraws from a test 10 or more days before the test date they may receive a refund less a $15 + GST administration fee.
 
If an applicant withdraws from an assessment less than 10 days before the test date they may receive a credit for the value of the test less a $15 + GST n fee. Unless a medical certificate is presented, no refunds will be granted after the test date. Credits can be transferred among immediate family members.
 
If an applicant cancels within 24-hours of the scheduled test time, the applicant forfeits 50% of the test fee and the $15 + GST administration fee.                                   
 
If an applicant does not show up for the scheduled test time, the applicant forfeits the original test fee. If the applicant wants to re-register for the same recruitment, a new test fee and $50 + GST late fee must be paid.  The late registration fee of $50 + GST late fee will be applied if the applicant registers after the recruitment deadline.
 
Refunds – Personal Training, Fitness Assessments & Foundation Testing
Personal training, fitness assessments and Foundations testing are nonrefundable. Unless a medical certificate is presented, no refunds will be granted. If a client does not show up for the scheduled personal training/assessment time, or request a change in time at least 24-hours in advance, the client forfeits one personal training/assessment session.
 
If the client wants to re-register, a new assessment (including foundations) fee will be charged. For Personal Training, a new package will need to be purchased. For Foundations, a late registration fee of $50 + GST late fee will be applied if the client registers after the recruitment deadline.