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Programs - Concurrent
Sessions A
Monday, June 5 Conference Day 1: 3:05 p.m. 4:30 p.m.
A1: Setting Clear and Useful Goals
Presenter: Dan Bradshaw
What do we really mean when we use words like "goals"
and "objectives"? What role do goals play in strategic
and operational planning? How do you set goals for yourself, or
for your unit which incorporate both new initiatives and the still-needed
ongoing work? These and other questions will be addressed in an
interactive session that will provide a framework for setting
goals that will work for you and your colleagues.
Currently the Manager of Human Resource Services, Dan Bradshaw
joined the University of Manitoba in 1988, having previously worked
in human resources with the Government of Ontario. Dan has worked
extensively with teams, committees and work groups across the
University, facilitating strategic planning sessions, conducting
organizational and work process reviews, and providing conflict
resolution services. He graduated from the University of Manitoba
with a B.Comm. (Hons.) and obtained his masters degree in Industrial
Relations with the University of Toronto.
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A2:
Using a Balanced Scorecard
Presenters: Ingrid Loewen and Mary Jane Loustel
In
1992 David Norton and Robert Kaplan published an article in the
Harvard Business Review called "The Balanced Scorecard -
Measures That Drive Performance". The Balanced Scorecard
management system supports accountability and continuous improvement
through the measurement of performance and goes beyond traditional
financial measures. It recognizes customer satisfaction, internal
processes, and the organization's innovation and improvement activities
as drivers of future performance. You will learn the Balanced
Scorecard approach to performance measurement and apply your learning
to a simulated case.
Ingrid Loewen received her B. Comm. (Hons.) in 1983 and her designation
as a Chartered Accountant in 1986. She has been employed by the
Manitoba Liquor Commission since 1987, currently as the Director,
Internal Audit. Her role goes beyond traditional audit activities
and has included facilitation of Business Process Reengineering
initiatives, improvements in security and planning in Information
Technology, and development of a Balanced Scorecard.
Mary Jane Loustel graduated in 1988 with a B. Comm. (Hons.) and
earned a C.A. designation in 1991, in practice with Ernst &
Young. Currently she is Director, Audit Services with the University
of Manitoba. Mary Jane has served as internal auditor with Red
River College and serves on the Criteria of Control Board of the
Canadian Institute of Chartered Accountants, a board mandated
to support the development of control and accountability systems
of organizations. Mary Jane facilitates workshops about risk management
and organizational effectiveness on behalf of the Canadian Institute
of Chartered Accountants.
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A3:
Using Client Feedback to Improve Organizational Performance
Presenters: Maria Capozzi and Richard Levin
A major
accountability is to our clients. Listening to clients can be a
very powerful tool in transforming our organizations. Linking client
feedback with business planning allows organizations to focus on
what they are doing, to whom, why, in what way, with what effect
and at what cost. In this session you will learn:
- how to link client feedback results to planning
- how understanding client relations can provide managers with
new choices
- how a unit at the University of Manitoba, Student Records,
has begun to gather client data to set goals and improve performance.
Maria Capozzi is currently working with the Office of the Provincial
Auditor of Manitoba as a Senior Analyst in the Governance Practice.
The Practice works to further the models and tools of the public
sector in governance, and performance reporting through empirical
assessments, workshops, consultations and research. Maria has experience
in change management, program evaluation, research methods and conducting
client surveys and has worked with a number of organizations in
both the private and public sectors, including: Manitoba Public
Insurance, the Investors Group, Kleysen Transport, and the Manitoba
Departments of Labour and of Tourism. Maria holds a Masters Degree
in Public Administration and a Bachelor of Arts Degree in French
Studies.
Richard Levin is the Director of the University of Manitoba Student
Records Office. Richard has held a variety of positions with the
Ontario and Manitoba governments, the most recent being that of
Senior Manager with the Education Quality and Accountability Office,
the Ontario agency responsible for province-wide elementary and
secondary student assessment and enhanced educational accountability.
Richard has studied quality systems for administrative settings
at General Motors of Canada, Ltd. Richard received his B.A. from
the University of Winnipeg and his M.A. from York University.
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