Microsoft 365 (formerly known as Office 365) is a cloud-based service that provides online and desktop versions of Office along with collaboration applications and services like SharePoint, OneDrive and Teams. Microsoft 365 is available to all current students, staff and faculty.

Key Features and Benefits

  • Fully integrated email, calendar, file storage, tasks and contacts
  • Feature-rich web interface
  • Seamless mobile integration
  • Integration between all Office applications and collaboration tool
  • Enhanced malware and spam protection from Microsoft
  • 99.9% service uptime guarantee

Getting Started
To help you identify the problem confirm whether your license is assigned by trying to sign-in to Microsoft 365 before calling to report a problem.
Other common solutions are also shown below.


  • Open a web-browser on your device and navigate to
  • Sign-in using your UM email address and password. The Office 365 home page will open and display your most recently used applications and documents.
  • To launch any application not displayed on the Home page, click on the icon in the top-left corner of the page. This is the App launcher icon.

Mobile devices

Review and update your email rules

You may have to recreate any email rules.
For more information see Manage email messages by using rules

Check your messages

Junk folder

  • Some legitimate email may go to your junk folder. Check your junk folder often and mark items you want to keep as ‘not junk’.
  • How to mark Junk folder items

Missing messages

  • When you check your email, you may notice some missing messages. By default, Outlook on your desktop only downloads the last 12 months of mail.
  • All mail is still accessible on Outlook online. To download your older email:
  1. In Outlook, select File, then select Account Settings to open the Account Settings drop-down menu.
  2. Choose Account Settings again.
  3. Select your account and select Change.
  4. Set a new limit and click Next.
  5. You will receive a message that your account has been successfully updated. Select Done.

If these do not resolve your issue, you receive an error message or there is another issue, please contact the Service Desk.

Additional Information

Additional information can be found on the Microsoft 365 site:

Available to

Staff, Faculty and Students

A Valid UMnetID, UM email and an assigned M365 license is required

For the best security and functionality, keep your web browser up to date. All modern browsers should update automatically, but please make sure your browser has auto-updates enabled.

For information on which browsers, Office clients, and apps are supported for Office 365, please visit the Office 365 System Requirements page on the Microsoft website.

There is no additional cost for Microsoft 365 core applications for Faculty, Staff and Students


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IST Service Desk

Mon - Fri: 8am to 8pm

Fort Garry
123 Fletcher Argue
Mon - Fri: 8am to 8pm

230 Neil John Maclean Library
Mon - Fri: 8am to 4:30pm