Password support

Changing your password requires two steps:

1. Change your password
2. Re-accept the Computer Usage Agreement

1. Change your password

Your new password must meet the following conditions:

• Consist of a minimum of 10 characters (max 30)
• Contain at least three of the following character types:
  • Upper case characters
  • Lower case characters;
  • Numerical characters
  • Special characters _ # % ( ) . ^ { } !
• Be different than your previous five passwords
• Cannot contain your name or UMNetID

Your password may be in the form of a passphrase, for example, "IamGr8erthanu."

You may change your password by following this method:

• On any internet-connected device, log into signUM, go to Self-Service > My Information and select Change Password. 

Once your password has been changed, you will be prompted to re-accept the usage agreement. 

2. Re-accept the Usage Agreement

 To re-accept the Usage Agreement:

1. On any internet-connected device, log into signUM, and go to Self-Service > My Information.
2. Select Usage Agreement Information.
3. Read and accept the Usage Agreement.

If you have forgotten your password and have previously set answers to security questions in signUM:

1. Visit signUM and click Forgot Password.
2. Enter your username in the User Login box and click Next.
3. Answer the three security questions you previously set.
4. Add a new password that meets the following conditions:
   • Consist of a minimum of 10 characters (max 30)
   • Contain at least three of the following character types:
     • Upper case characters
     • Lower case characters
     • Numerical characters
     • Special characters _ # % ( ) . ^ { } !
   • Be different than your previous five passwords
   • Cannot contain your name or UMNetID

Your password may be in the form of a passphrase, for example, "IamGr8erthanu."

If you have never set answers to the security questions, you will need to contact the IST Service Desk.