Registered programs FAQ
We are here to help. If one of your questions isn't answered here, please visit one of our customer service desks.
When can I register and who can register for a program?
Registrations are accepted for Fall programs starting in mid-August, Winter programs in mid-November and Spring/Summer in mid-March. Registration is open to any person 17 years of age and older. You do not have to be a UM student or UM employee to take a program.
How do I register and pay for a program?
In-person registration
Visit a customer service desk at the Active Living Centre or Joe Doupe Recreation Centre.
Online registration
Payment
The following methods of payment are accepted (depending on how your register):
- Visa, MasterCard, personal cheque, cash, debit
Can I have a refund or transfer my program?
Please visit the Sport and Recreation Policies page for details about refunds and transfers.
Where can I park?
Information on parking at the Active Living Centre.
Information on parking at the Joe Doupe Recreation Centre.
How do I access the program facilities?
General
- Recreation Services Member: If you have an active Recreation Services membership, please use your member card and enter as usual through the turnstiles at the Frank Kennedy Centre/Active Living Centre customer service desk.
- Non-Member: Please arrive early on the first day to pick up your facility access ID card from our Customer Service Desk. Be sure to have a photo ID available. We will provide each non-member with one card that will be used to access all current and future programs. Please note that swipe access begins 30 minutes before the start of your class.
For programs in the Max Bell Centre:
- Recreation Services Member: If you have an active Recreation Services membership, please use your member card and enter as usual through the turnstiles at the Max Bell Centre customer service desk.
- Non-Member: If you do not have a Recreation Services membership, go to the Max Bell Centre customer service desk, identify yourself as a program participant and have our program receipt as well as photo I.D. You will receive a program access card at your first class. Entry for program classes is available 30 minutes before the start of your class. Access to facilities is limited to attending your designated program ONLY and is NOT TO BE USED for any other personal activity. Abuse of our program access policy may result if removal from the program without refund.
For programs at the Joe Doupe Recreation Centre:
- Recreation Services Member: If you have an active Recreation Services membership, please use your member card and enter as usual through the turnstile at the Joe Doupe Recreation Centre customer service desk.
- Non-Member: If you do not have a Recreation Services membership, go to the Joe Doupe Recreation Centre customer service desk, identify yourself as a program participant and have our program receipt as well as photo I.D. with you. You will receive a program access card at your first class. Entry for program classes is available 30 minutes before the start of your class. Access to facilities is limited to attending your designated program ONLY and is NOT TO BE USED for any other personal activity. Abuse of our program access policy may result if removal from the program without refund.
Where can I change for my program?
The men's and women's locker rooms and the community change rooms in the Frank Kennedy Centre, Active Living Centre and Joe Doupe Recreation Centre have daily use lockers and shower facilities. If using daily-use lockers, please bring your own lock, or you can rent one from the customer service desk. Towel rentals are also available at the customer service desk.
What should I bring to class?
Unless otherwise noted at the time of registration, general equipment will be provided for your class. We recommend bringing a water bottle, wearing comfortable clothes, clean indoor shoes (if shoes are required) and maybe a towel to your program (towel rentals are available at the customer service desk). If you prefer your own workout mat, feel free to bring it.
For the Martial Arts programs, if you are new to the discipline, wear comfortable workout clothes to your first class and speak directly with your Sensei or Instructor about specific clothing requirements for the program.
Is there a way to stay informed on class location changes or unscheduled class cancellations?
Get up-to-date schedules, program details and Recreation Services information at your fingertips. Be sure to activate the 'push notification' feature for the app in your phones notification settings to be eligible to receive all push notifications.
Can I still access the program if there is a Bomber Game or special event at IG Field?
Access to the Fort Garry campus will be limited to 1.5 hours prior to large scale events (such as Bomber games and concerts). Only vehicles with a valid UM or Winnipeg Blue Bombers season ticket parking pass will have access to the campus at these times. All other visitors will have to enter the campus using public transportation (Winnipeg Transit) or active transportation (walk, run, bike, roller-blade). We anticipate these changes will only affect a small number of days throughout the summer and fall. Programs impacted by Event Days will be cancelled and these dates will be indicated at the time of registration. Please visit umanitoba.ca/eventday for all up to date information
What happens if a class is cancelled or the facility is closed?
In the event of an unplanned pool closure or a last minute class cancellation, a credit will be placed on your account. The credit amount will be for the missed class only and can be used toward any program or service for up to one year. Where possible, every effort will be made to notify you of the closure. To ensure we can contact you regarding any cancellations or closures, please provide us with your most current phone number and email address.
Also, download the Recreation Services mobile app for instant updates.
How do I become a certified Fitness Instructor?
All of our group fitness instructors are accredited through the Manitoba Fitness Council (MFC) the acknowledged standard for fitness leaders in the province of Manitoba. Please visit the MFC website for details on becoming certified.