BorderPass

BorderPass provides newly admitted international undergraduate students access top quality Canadian immigration services. By using BorderPass, students receive support and guidance on their immigration applications, so they can be submitted with confidence.

Register for your free account using the University of Manitoba BorderPass portal. 

The 24/7 BorderPass Chatbot supports over 50 languages. The entire BorderPass platform supports English and French.  

Should you have any questions about BorderPass, you can contact them directly using their AI chatbot feature by typing "create a support ticket" on either on their website or through your Application Hub. 

BorderPass provides step-by-step guidance through the Application Hub to help students understand where they are in their immigration journey and what to do next. 

You will also receive email notifications and WhatsApp messages for key dates and reminders regarding your application. So, it is important to create your account with an email address and phone number you have access to and regularly check. 

As a UM student, your BorderPass subscription is free, and includes: 

• Expert assistance when submitting your study permit application
• Direct access to Canadian immigration lawyers and immigration experts
• Should your initial study permit application be refused, BorderPass helps you either reapply or undergo Judicial Review (applicants are responsible for nominal administrative fees). 

Students who use BorderPass are still responsible for paying any associated IRCC application fees, such as your application fee and biometrics (if applicable). 

BorderPass will submit your application through a professional Lawyer's IRCC Representative Portal. 

Once you submit your documents for review using BorderPass, it takes up to five business days. If your application is complete upon submission and no changes are required, it may be submitted sooner. 

Once BorderPass submits your application, processing times by IRCC will vary depending on your country or residence.

In addition to receiving email and WhatsApp notifications, you will also receive real-time updates regarding your application status in your Application Hub. 

No. Immigration application approval is always at the discretion of IRCC. However, having a licensed lawyer review your application prior to submission ensures that it is as strong and accurate as possible. 

If your initial study permit application is refused, BorderPass can assist with visa refusal in the following ways: 

1. Have your application reassessed to better understand why it was refused and strengthen your application before reapplying
2. Request that your application be reconsidered if key details were missed and seek judicial review to challenge an unfair refusal.
   • Applicants are responsible for any nominal administrative fees associated with the judicial review process.

Since UM has entered a partnership with BorderPass, should you end your studies early at UM for any reason your access will lapse at the end of your current term of study. 

Yes. You can opt out of using BorderPass at any time. If you choose to stop using BorderPass however, you will lose access to: 

• Your Application Hub and Document Vault
• Notifications of key dates and application updates
• Application support from Canadian immigration lawyers

Yes! For a fee, BorderPass can assist with family immigration to Canada for international students. BorderPass will provide you with clear information about all costs before they are charged to you. 

After graduating from UM, you will have access to your free BorderPass account for six months to help you transition into your next steps.

Only you and BorderPass will have full access to your application, documents, and data. If you wish to add an authorized third party who can discuss your application on your behalf, you will need to fill out and submit the IRCC Authority to Release Personal Information to a Designated Individual (IMM 5475) form as part of your initial application with BorderPass.

UM staff cannot see your private documents in BorderPass. However, to help support you during the application process, UM staff will be able to see your basic information and application status. 

BorderPass uses bank-level encryption and is fully compliant with Canadian privacy regulations meaning that your personal data is securely stored. You can review BorderPass' privacy policy to learn more about how your data is protected.  

If you stop using BorderPass, you will lose access to your account. You will be able to download certain documents that were stored in your Document Vault. Should you require further assistance, you will need to contact BorderPass directly.

Students are encouraged to save copies of all documents they upload as part of their immigration applications as well as any admission documents they receive from UM and any immigration documents from IRCC on a personal device for future use. 

Depending on how we can best support you at this time, please contact:  

• Admission requirements and application status: Undergraduate Admissions Office
• Scholarships and awards: Financial Aid and Awards
• International student resources: International Centre
• Living on campus: Student Residences Office
• Degree planning and course registration: Academic Advising
• Tuition and Fee Payments: Student Accounting